French Customer Advisor for a Video Game Brand - Work from home ...
Foundever
Nơi làm việc
Ponta Delgada, Portugal
Hình thức tuyển dụng
Toàn thời gian
Chi tiết công việc
Customer Service. Learn, Lead & Grow at Sitel Group®. . We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. Growth Wellbeing Belonging Purpose . Sitel Group® & Sykes are now Foundever™ . Company Overview . Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and- first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. . . Come and work with us. . Do you want to be part of a team whose motto is Play Has No Limits?Are you French native or fluent with strong English communication skills? Looking to make your career in a multicultural environment? So we have the perfect opportunity for you! Your future project: join our French Customer Support team. . Our client is a world market leader gaming brand of home video game consoles and production company. As a customer service specialist in this project, your daily responsibilities will include:Respond efficiently and effectively to all customers’ enquiries within given timescalesDevelop and maintain a full technical knowledge of the client’s products and servicesDeal with all correspondence as requested/requiredAccurately log all calls and in line with proceduresResponsibly maintain and update all- related administrative formsBe able to recognize when a problem/query should be transferred to another department or a more senior member of staff. . To succeed in the role, you will need to have:Proficient level of French (C1)Intermediate level of English (B1)Previous experience in Customer Service preferredImpeccable communication skillsA calm, cool and- headed attitude in every situationExcellent- organizing skillsA proactive approach and willingness to work on own initiativeAbility to work under pressure, in order to achieve deadlines and KPI’sAbility to adapt to a continuously changing environment and proceduresKnowledge of Microsoft Office Pack (Word, Excel)High-speed internet access and appropriate conditions for remote workMust hold EU citizenship or valid work permit. . Benefits. . What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves. Competitive wages and stabilityPrivate healthcare insurancePaid professional technical trainingMonthly- based bonusesContinuous learning/development opportunities and competitive career opportunitiesA safe, friendly, creative, innovative and technological organizationInternational and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit). . Go further with Foundever™ Are you ready to move your career forward? At Foundever™, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Informações adicionais:Tipo de contratação: A tempo inteiro
