French Technical Advisor for Porsche - Lisbon, Portugal
Foundever
Nơi làm việc
Ponta Delgada, Portugal
Hình thức tuyển dụng
Toàn thời gian
Chi tiết công việc
Customer Service. Learn, Lead & Grow at Sitel Group®. . We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. Growth Wellbeing Belonging Purpose . Sitel Group® & Sykes are now Foundever™ . Company Overview . Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and- first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. . . Come and work with us. . Do you want to work with a company that has strived to translate performance into speed – and success – in the most intelligent way possible?Are you French native with strong English communication skills Looking to make your career in a multicultural environment in the sunny and happy Lisbon? So we have the perfect opportunity for you! Your future project: join our French Customer Support team. In the beginning, I looked around and could not find quite the car I dreamed of. So I decided to build it myself - Ferry PorscheThis quote gets to the heart of everything that makes Porsche what it is. As a brand, as a company, and as an automotive manufacturer. As a customer service specialist in this project, your daily responsibilities will include:Inbound support (e.g. technical assistance and advice on Smart Mobility and E-Performance Services for both customers and dealers, such as administration of customer accounts, registration or operating issues, charging network, parking services, Porsche Drive, etc.) Cross-sales (e.g. clarification of- related questions, extending subscriptions, etc.)Outbound support (e.g. related Smart Mobility or- Performance Services)Case monitoring (Monitoring, handling and - if necessary – escalation of open cases)Response Card (e.g. handling of response cards, administration of opt.-ins and opt.-outs)Meet and exceed our service quality goals, compliance regulations and productivity targetsCreate amazing experience that people value and we are proud ofBe responsible to follow the direction of management and provide feedback. . To succeed in the role, you will need to have:Native FrenchAdvanced level of English (at least C1) both verbal and writtenNo employment termination due to just cause in work historyKnowledgeable in Windows-based and Microsoft Office ApplicationsSecure handling of IT systemsStrong communication skills – with excellent phone conversation skills, attentive listening and superior writing skillsHigh passion for automotive topics and digital technologiesMake empowerment business decisions with little guidanceDemonstrate out of the box thinking in order to resolve customer concernsProficient documentation and- taking; must be able to clearly document informationMaintain a clear understanding of policy and procedures and warranty coverageUnderstand the geography of the respective markets working for and being able to identify regions and provincesHigh-speed internet access and appropriate conditions for remote workMust hold EU citizenship or valid work permit for PortugalBe a local candidate or willing to relocate to sunny Lisbon, Portugal. . BackgroundExperience in the customer service/ call center industry is preferred1-year working experience within technical areas; or 1-year working experience within automotive OEM customer service; or 3 years working experience within premium customer service with an affinity for technical/automotive topics at the same timeExperience with Luxury Brands and Customer Relationship Management Systems (CRM). . Benefits. . What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves. • Competitive wages and stability• Private healthcare & dental insurance (after six months of employment)• Continuous learning/development opportunities and competitive career opportunities• A safe, friendly, creative, innovative and technological organization• International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit). . Go further with Foundever™ Are you ready to move your career forward? At Foundever™, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Informações adicionais:Tipo de contratação: A tempo inteiro
