Front Office Manager - Evo Hotel, Sal Lake City
Sightline Hospitality
Nơi làm việc
Salt Lake City, UT, USA
Hình thức tuyển dụng
Toàn thời gian
Chi tiết công việc
The evo Campus located in Salt Lake City seeking a Front Office Manager. As Front Offfice Manager you will oversee and maintain a high level of guest service through management of reservations, guest registration, telephone services and guest accounting.
The evo Campus is located in the Granary neighborhood of Salt Lake City. The 100,000 square foot brick, timber and concrete block building includes the 52-room hotel, an evo retail store, and a Skatepark. The evo vision is to create a place for the community, bringing ethos-driven businesses together along with customers that share evo’s passion for the outdoors and all of the cultural elements that surround the lifestyle,
The evo Purpose is to make life better by building community and igniting the adventurous spirit that lives within us all. evo is a leading multi-channel retail brand that stands at the intersection of community, commerce, adventure sports, and the outdoor lifestyle. We offer a distinctly-curated product assortment, and highly-crafted customer experiences. At evo, we define success differently than most, balancing three goals equally: 1) Building an iconic brand and business; 2) creating an extraordinary place and path for our team; and 3) leveraging our success to drive community impact. We are a company driven by our purpose and values, with a collective passion for community, sports and lifestyle, and a drive to together build something that lasts and matters.
About Sightline Hospitality
Our unique and thoughtfully designed collection of boutique hotels, spas, and restaurants offer remarkable experiences across the United States. Through warm, welcoming and genuine service, our staff creates memorable lodging, dining and wellness for our guests. We pride ourselves on a collaborative workplace whose foundation is our staff, our guests and our communities. The success of our business begins and ends with you!
Essential Job Functions:
• Develop in depth understanding of the property management system and POS functionality.
• To understand and respond to all guest needs and requests in a friendly, helpful, timely and professional manner.
• At the direction of, and often in conjunction with, the General Manager: Hire, train, and schedule, support, and review and discipline front office employees. Working to ensure that all front office staff members maintain the very highest possible levels of employee morale and department productivity.
• Provide gracious and sincere customer service to all arriving and departing hotel guests and visitors.
• Coordinate daily arrival/departure preparation, special requests, room assignments and guest amenity/recognition programs.
• Communicate service and amenities of the hotel to guests and provide Concierge service as needed. Maintain a fluent knowledge of local restaurants, special events, city attractions, and outdoor activities.
• To diplomatically and effectively handle all guest complaints, referring to the General Manager if necessary.
• To maximize hotel revenue through salesmanship, status control and maintenance of "Yield Management" system.
• To assist, as directed by the General Manager, in preparing annual departmental budget.
• Monitor and control departmental expenditures to ensure meeting operational standards while maintaining annual budget.
• Work closely with other departments in order to facilitate increased levels of communication and guest satisfaction.
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
• Coordinate relocation of guests when necessary.
• Conduct regular inventories of front office supplies to ensure stock is adequate and orders are placed as needed.
• Work with General Manager to create comprehensive training/reference material for staff.
• Train staff on all SOPs and ensure there is understanding and compliance.
• Complete payroll and timekeeping logs to specifications.
• Ensure that all front desk staff follow all specified procedures to correctly handle all cash, credit and gift certificate transactions.
• Follow specified procedures to reconcile daily deposits, provide change, and prepare daily and/or weekly revenue reports as directed.
• To promote and comply with all company policies and procedures.
• Monitor the front desk and lobby areas to ensure they are always clean and well organized.
• Be completely familiar with hotel emergency procedures, and provide, calm, reassuring assistance to guests and fellow employees in the event of an emergency.
• To immediately report all suspicious occurrences and hazardous conditions.
• To maintain the cleanliness and safety of work areas at all times.
• Focus on safety and the following of safe work practices by yourself and those under your direction. Including compliance with company safety standards, and state and local regulations that pertain to your department.
• To conduct in conjunction with the General Manager regular departmental operations meetings.
• To attend all mandatory meetings as directed.
• To perform other tasks, including cross-training, as directed.
Essential Experience/Aptitudes:
• 3 years Front Office/Guest Service experience including management experience, or an equivalent combination of education and experience.
• Must speak fluent English.
• Other languages preferred.
Desired Skills/Experience:
• Excellent interpersonal skills and the ability to work well with co-workers and the public.
• Possess a courteous, friendly and professional manner.
• Independent thinker and a ‘quick study’.
• Good team player.
• Ability to effectively manage staff to maintain a high level of morale and productivity.
• Strong customer service focus.
• High quality standards for production and service.
• Ability to solve practical problems and deal with a variety of situations.
• Ability to work well under pressure and handle multiple tasks at once.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
Essential Physical Abilities:
• Required at times to work at a very fast pace, under pressure
• Frequently standing up behind the desk and front office areas
• Carrying or lifting items weighing up to 50 pounds
• Handling various objects
• Use a keyboard to operate various property management and reservations systems, etc.
Full Time Benefits Include:
• Health, vision, dental, and life insurance options
• Personal Time off benefits and Holidays
• 401K Retirement Savings program
• Commuter Benefits program
• Employee discount for stays at hotels at Sightline Hospitality's expanding portfolio.
Sightline Hospitality is an Equal Opportunity Employer and welcomes applicants and employees of all backgrounds. M/F/D/V/S
