Customer Care Specialist
Coca-Cola Company
Nơi làm việc
Maseru
Chi tiết công việc
The Coca Cola company is seeking for an experienced Customer Care specialist to join our family! We are on the lookout for a dynamic individual in the Customer care Team who works closely with the enterprise clients helping them achieve their business goals. The Customer Care specialist act as liaisons between our company and our current and potential customers. The Roles’ primary responsibilities are building and maintaining professional relationships with our employees and customers in order to achieve long-term success. The incumbent specializes in one of the three following areas: ECOM, dispatch, and call. This role functions as the Business Advisor to our clients working towards achieving their business goals and success metrics with the ability to manage client relationships and expectations. You must be Goal-oriented and data-driven to actively track both performance and drive metrics for Adoption and Usage for clients. The incumbent must analyze customer data to improve the end-user experience. Should Work closely with cross-functional teams, internal and external with ease to drive these goals; and be Passionate about Customer Experience and ability to be an active voice in guiding Product Roadmap. The incumbent should possess Excellent communication and presentation skills. Remember, communication is not what you say but what the other person understands. Must Be a cultural champion and energy driver. We always seek to recruit best talents globally and annually to match the multinational continuous growth objective. As a global icon and keeper of the world’s most valuable brand, our boundless opportunities attract the very best experienced professionals, like you. Now more than ever is the time to become part of the Coca-Cola Group. One of the reasons our company continues to thrive after 130+ years is having a company culture that supports and rewards behaviours that lead to growth. Our “Growth Behaviours,” as we call them, are ways of being and working that help to make us successful. Think about how you can bring this to life by sending your CV and Cover letter for your desired role at the Coca-Cola Company
