Analyst - Customer Acquisition and Compliance - MTN Nigeria
MTN Nigeria
Nơi làm việc
Katsina
Chi tiết công việc
Job Details
Job Schedule : Full time
Job Category : MTN Level 2
Reports To : Manager Customer Acquisition
Division : Sales & Distribution
Description
Collect, analyze and interpret a wide variety of Channel data and develop weekly / monthly reports in preparation for business review meetings.
Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives.
Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and providing information enabling channel business decisions to be made.
Prepare monthly, quarterly and year to date (YTD) measurement reports.
Provide functional support to Customer Acquisition Manager
Evaluate performance measured against SIM registration channel objectives in the following areas : Trade Partner and Sub Trade Partner Environments Walk-in-Centers Mobile Lite Connect Stores and Connect Points Other Sim Registration Agents.
Report and analyze SIM Card registration SIMS availability / Supply and Distribution, Activations, Customer Retention / Churn trends and activity plans.
Maintain Customer Acquisition Channel members’ database (SIM Registration Point and End Users Details).
Establish and maintain contact with external intelligence both locally and internationally, and verify the authenticity of the information received Analyze relevant best practices and provide recommendations to Customer Acquisition Manager.
Requirements
Education :
First Degree in Economics, Business Administration, Accounting or any related discipline
Fluent in English
Experience :
3-7 years’ work experience comprising :
Experience working in a medium-sized organization :
Project planning and reporting, sales / marketing or related function
Experience using Data Mining Tools
Telecoms experience would be an added advantage
