Delta Vacations, Elite Service Associate - Onsite in Minot, ND
Delta Air Lines, Inc.
Nơi làm việc
Minot, ND, USA
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Toàn thời gian
Chi tiết công việc
As an Elite Service Associate working in Minot, ND, you will join a service focused team, focused on listening to, caring for and connecting with customers with a specific focus on our Diamond Elite agencies. In this role you will answer calls in an efficient, courteous and accurate manner, while assessing customer needs and offer solutions and additional products. Ideal candidates should demonstrate the desire to make our customer's travel not only superior but memorable.
Delta Vacations is one of the largest travel wholesalers in the United States and is a wholly owned subsidiary of Delta Air Lines. This is a full-time position. The wage is $15.00 per hour.
Delta Vacations will be offering a $2,000 sign-on bonus to employees* in this position. In addition, we are proud to offer a competitive benefit package which includes medical, dental, and vision coverage options. Other benefits include 401K, profit sharing paid vacation, paid holidays and personal time off.
In partnership with Delta Air Lines, we also offer air travel privileges and low-cost vacation opportunities. Elite Service Associates connect with customers via phone and create an experience where customers know they have been heard, understood, feel valued and important. This is accomplished by: Effective listening Quickly identifying and owning customer issues Actively searching for solutions to problems Making quality decisions Interacting with a globally diverse group of customers and colleagues Commendable and priority handling of inbound service calls.
Communicating applicable information to customers regarding DLV Inc.'s products, services, policies and procedures. Elite Service Associates demonstrate strong verbal and written communication skills, a professional attitude, excellent dependability, the ability to handle stressful situations, possess strong computer skills, flexibility in a fast-paced environment, and the ability to learn and react quickly. Associates must understand and adhere to all Delta Vacations Inc.
policies and procedures. At Delta Vacations, we strive to provide you with the tools and resources necessary to be successful in your job, and with the support and work environment that leads to a positive and enjoyable work life. Successful candidates will participate in a comprehensive training for up to 11 weeks which includes instruction, observation, exams and performance measures.
The new hire training will be Monday through Friday 8:30am - 5:00pm CST. After training, we will assign new employees to a permanent shift that may be significantly different than your training shift which may include evenings and weekends. It may be necessary, given the business need, to work over-time, as needed.
• *Sign on bonus is payable in two installments. The first installment of $1,000 will be paid on the pay period following 90 days of employment and the second installment of $1,000 will be paid on the pay period following 180 days of employment. Sign on bonus will be subject to normal tax requirements per Internal Revenue Code.
Delta Vacations retains discretionary authority to modify or cancel this program at any time and for any reason.
