IT Senior Operations Analyst, IT Transformation
Delta Air Lines
Nơi làm việc
Atlanta, GA, USA
Hình thức tuyển dụng
Toàn thời gian
Chi tiết công việc
How you'll help us Keep Climbing (overview & key responsibilities)
Join Delta IT on our journey to becoming the best IT organization in the airline industry
Delta IT is on a journey of Cloud transformation. We are changing the way we do business from top to bottom. As thought leaders within Delta, we strive to create meaningful and innovative solutions and are looking for team members to help us realize our vision.
Delta IT employees are thinkers, doers, innovators.
We are proactive.
We are collaborative.
We deliver impact to our customers.
Join us on our transformation journey in becoming a world-class IT organization at the world's best airline!
The IT Transformation Strategic Initiatives Consultant's role is to work with the IT Transformation Manager, Director, and the Strategic Initiatives Transformation team to assist in driving and program managing IT-wide cross-functional transformation efforts while assisting with cutting-edge thought leadership, and company-wide facilitation of other IT Transformation efforts. The Consultant will ideate, socialize, and initiate complex cross-functional programs and projects covering a range of transformative efforts throughout the IT department for both short- and long-term initiatives. This individual will work with other departments as needed to investigate and tackle issues that require resource buy-in and cooperation across the entire Delta organization as well as with our external partners.
If you're in Atlanta (or want to be) and want to work in a fun and collaborative environment with one of the best brands in the world, join our team today!
Responsibilities:
• Serve as a key resource for the IT Transformation Manager, Director, and Strategic Initiatives Team in strategy development, thought leadership, socialization, and material creation in support of key initiatives.
• Assist with program managing cross-functional transformation efforts that touch every aspect of the Delta IT department.
• Participate in the strategic creation, management, review and reporting of IT business operations strategy, policies, and goals with a focus on long-term business planning requirements both domestically and for our Global Capability Center in Bangalore, India.
• Support the development of solutions (process, procedure, initiative) that improve approaches throughout IT.
• Identify and develop relationships with points of contact across departments and strategic partners to propel change that is mutually beneficial.
• Work with team to conduct appropriate research to support strategies and create roadmaps to advance initiatives. Conduct fact-finding and assessments to gather and analyze data as needed.
• Increase levels of engagement, interaction, sharing of resources, and inter-connectedness between teams, departments, and partners.
• Successfully interact with and present findings to Manager, Director, VP, all IT leaders, cross-functional IT / business staff, as well as the CIO.
• Adapt existing methods and procedures to create alternative solutions to complex problems.
• Determine methods and procedures on new assignments with minimal guidance and use own judgment to determine optimal solution to recommend.
• Help Stakeholders, IT Portfolio Teams, Business Partners and Business Users understand their roles and responsibilities within the initiatives.
Why You'll Love Delta!
Our culture is rooted in a shared dedication to living our values - Honesty, Integrity, Respect, Perseverance, and Servant Leadership - every day, in everything we do. Exploring a career at Delta gives you a chance to see the world while providing great benefits to help you keep climbing along the way:
• Competitive salary, industry-leading profit sharing, and 401(k) with generous direct contribution and company match
• Comprehensive health & wellness benefits including medical, dental, vision, short/long term disability and life benefits
• Domestic and International Flight privileges for employees and eligible family members
• Career development programs are available for your long-term career goals
• Access to subsidized and vetted Backup Care for children, adults, and pets through Care.com
What you need to succeed (minimum qualifications)
• At least 3-5 years of work experience (preferably in the Consulting industry).
• Hands-on tactical and strategic support for people, process and technology improvement projects including deep analytical exercises, current state assessment, future state design, gap analysis.
• PMO expertise.
• Mastery of the MS Office suite (including PowerPoint, Excel, Visio, Project, and Word).
• Ability to be flexible, pivot quickly and seamlessly navigate risks and ambiguity while effectively navigating a dynamic project environment.
• Excellent written communication, oral communication, strategic planning, and organizational skills.
• Strong meeting facilitation, negotiation, consulting, and customer service skills.
• Strong interpersonal skills, including the ability to make effective presentations and communicate technical concepts to non-technical clients.
• Ability to establish strong relationships with internal and external stakeholders.
• Take responsibility for actions, projects, and people.
• Display initiative, act with confidence, and work under own direction.
• Set high standards for quality to monitor and maintain initiative quality and productivity.
• Gather comprehensive information to support decision making.
• Adapt to changing circumstances and styles to suit different people or situations where needed.
• High School diploma, GED or High School Equivalency.
• Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
• Demonstrates that privacy is a priority when handling personal data.
• Embraces a diverse set of people, thinking and styles.
• Consistently makes safety and security, of self and others, the priority.
What will give you a competitive edge (preferred qualifications)
• Bachelor's Degree in business, Computer Science, Information Systems, or related field is preferred.
• Master's degree or MBA is preferred.
• Desire to be a part of an awesome team committed to quality and delivery for our customers.
• Ability to mentor junior and peer resources to deliver continuously at superior levels.
• Interest in joining continuous improvement journeys.
• Capacity to deliver an amazing experience for millions of customers every day
