Customer Experience Specialist - Chisholm, MN
Delta Air Lines, Inc.
Nơi làm việc
Hibbing, MN, USA
Hình thức tuyển dụng
Toàn thời gian
Chi tiết công việc
Delta will be offering a $5,000 sign-on bonus to new hires! Delta Air Lines is the most awarded airline for customer satisfaction. We are looking for Customer Experience Specialists to join our high-energy call center environment.
As a member of our Reservations team, you will join a service and sales-focused team passionate about listening to, caring for, and connecting with customers. In this role, you will answer calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions and additional products. Ideal candidates have the desire to make our customer's travel not only outstanding but memorable.
WHY YOU'LL LOVE DELTA Our culture is rooted in a shared dedication to living our values - Honesty, Integrity, Respect, Perseverance, and Servant Leadership - every day, in everything we do. Exploring a career at Delta gives you a chance to see the world while providing great benets to help you keep climbing along the way: Competitive salary performance incentives, industry-leading prot sharing, and 401(k) with generous company contribution up to 9% Paid time off including vacation, holidays, paid personal time, and maternity leave Comprehensive health benets including medical, dental, vision, short/long term disability and life benets Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health Domestic and International (standby) flight privileges for employees and eligible family members Career development programs to achieve your long-term career goals Programs to engage with community service and sustainability Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services and childcare HOW YOU'LL CONNECT OUR CUSTOMERS TO THE WORLD In our fast-paced environment, you will connect with customers and build an experience where they feel heard, understood, and meaningful, which is accomplished by: Optimally listening Quickly identifying and owning customer issues Actively search for solutions to problems Making quality decisions Attention to detail Interacting with a globally diverse group of customers and colleagues Specialists consistently sell travel-related services, including car rental and credit card vendor partner products. Specialists must understand and adhere to all Delta and U.S.
Department of Transportation (DOT) compliance requirements. There are future opportunities to advance to specialty teams that respond to customer concerns or resolve complex international ticketing issues. As Delta continues to offer new ways for our customers to connect with us, Specialists may assist customers via Twitter, Facebook, or other emerging social media platforms.
The starting pay for this position is $15.76 per hour. Additional step increases occur through 10.5 years
