Department Manager
Delta Air Lines
Nơi làm việc
New York, NY, USA
Hình thức tuyển dụng
Toàn thời gian
Chi tiết công việc
How you'll help us Keep Climbing (overview & key responsibilities) Airport Customer Service is seeking an individual with proven leadership experience and a high level of accountability for creating unforgettable customer experiences to join our team as an Above-wing Department Manager.
The Department Manager – Experience reports to the General Manager for Above-Wing at LGA and is responsible for strategic and tactical execution of operations within a designated area of responsibility. The successful candidate will lead a diverse team of airport professionals, administrative support personnel, and business partners. The candidate must be a composed, approachable, and visible leader with the skill to build high-performing teams through inclusion, consensus, and creativity.
Department Managers are responsible for driving safety improvements, strengthening our strategy around service recovery, enhancing the customer experience through differentiated, world-class service, and managing a large operation during high-stress situations.
Responsibilities:
• Upholds the Delta culture individually and in leadership style consistently through verbal and written communication promoting Delta corporate goals and workplace initiatives
• Ensures a smooth, safe and secure operation, emphasizing safety, collaboration and customer service consistent with the Delta brand
• Leads by example to ensure distinctive customer service is delivered to every Delta customer and resolves issues for customers regarding service failures or other complaints
• Models Delta's vision and values while maintaining and improving methods of communication with your team
• Accountable for all internal and external regulatory matters; serves as liaison for Delta initiatives across all divisions while building effective business partnerships with Delta's outside contractors/business partners
• Responsible for ensuring that department goals are met or exceeded
• Manages costs and executes on budget targets throughout the year to ensure company financial objectives are met
• Develops both strategic and tactical plans that create a safety-conscious environment that results in employee safety and wellbeing
• Partners with Corporate Real Estate to develop and execute facility programs including engagement of design consultants and construction teams
• Develops business cases to support station projects and communicate benefits both financial and experiential
Salary: 74400.00 - 167700.00 Benefits and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
What you need to succeed (minimum qualifications)
• High school diploma, GED or high school equivalency
• A minimum of 3 years of experience in leadership positions
• High standards of performance for self and others with ability to guide others in adhering to these standards
• Should have a thorough knowledge of Delta operational procedures and policies
• Able to identify, evaluate and refine functional results to improve the customer experience and operational performance
• Strong organizational skills
• Multi-tasking skills with the ability to make quick, prudent decisions
• Possess initiative, a high tolerance for stress, and the ability to solve complex problems
• Flexibility and personal stamina and in a constantly changing environment
• Able to travel as necessary
• Must be performing satisfactorily in current position
• Embraces diverse people, thinking and styles
• Consistently makes safety and security, of self and others, the priority
• Demonstrates that privacy is a priority when handling personal data
• Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
What will give you a competitive edge (preferred qualifications)
• Bachelor's Degree in business management or related fields, or 5 or more years of relevant leadership experience
• Previous experience navigating a matrixed environment
• Previous experience managing Above Wing and/or Below Wing operations
• Knowledge of airline or hospitality industry operations is strongly preferred
