Station Manager IV
Delta Air Lines, Inc.
Nơi làm việc
Montana, USA
Hình thức tuyển dụng
Toàn thời gian
Chi tiết công việc
Airport Customer Service is seeking individuals who have proven leadership experience and possess a high level of accountability for creating unforgettable customer experiences to join our team as a Station Manager. The successful candidate will lead a diverse team of airport professionals, administrative support personnel, and business partners. The candidate must be a composed, approachable and visible leader with the skill to build high-performing teams through inclusion, consensus and creativity. Station Managers are responsible for driving safety improvements, strengthening our strategy around service recovery, enhancing the customer experience through differentiated, world-class service, and managing a large operation during high-stress situations.
• Researches, develops, and proposes changes, refinements, or evolutions to your department as part of Delta's broader evolution strategy with a vision to create high-end hospitality environments
• Promotes and upholds the Delta culture visible leadership - individual and group and verbal as well as written communication - in order to promote Delta corporate goals and workplace initiatives
• Ensures a smooth, safe and secure operation, emphasizing safety, collaboration and customer service consistent with the Delta brand
• Leads by example to ensure distinctive customer service is delivered to every Delta customer and resolves issues for customers regarding service failures or other complaints
• Models Delta's vision and values while maintaining and improving methods of communication with your team
• Accountable for all internal and external regulatory matters
• Serves as liaison for Delta initiatives across all divisions while building effective business partnerships with Delta's outside contractors/business partners
• Responsible for ensuring that department goals are met or exceeded
• Manages costs and executes on budget targets throughout the year to ensure company financial objectives are met
• Develops both strategic and tactical plans that create a safety-conscious environment that results in employee safety and wellbeing
• Develops business cases to support station projects and communicate benefits both financial and experiential
