Airport Wheelchair Passenger Agent - HNL (Delta)
Unifi
Nơi làm việc
Honolulu, HI, USA
Chi tiết công việc
Pay: $14.00 per hour
Job Type: Part-Time
Benefits
• Flight Benefits – exclusive travel privileges for yourself and your family with Delta Airlines
• Competitive pay with daily access to earned wages
• Paid holidays and paid time off
• 401k company match upon eligibility
• Exclusive discounts and additional wellness programs
• Get a Free Personal Smart Phone with 5G connection paid by Unifi upon joining. Unifi also pays the phone bill for 24 months.
Essential Functions / Key Responsibilities
• Assist passengers with a smile and friendly face through arrival and check-in processes; including support for passengers with special needs such as passengers needing wheelchair assistance.
• Handle all aspects of wheelchair support by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ ticketing software.
• Oversee all customer services issues related to wheelchair bound customers.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
Basic Qualifications
Pre-requisites
• Must be a local (in-state) resident.
• Valid In-State Driver’s License.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
Experience
No prior experience necessary. Must be open minded and ready to work as part of a detail-oriented team.
Knowledge, Skills & Abilities
• Excellent customer service skills.
• Strong work ethic.
• Ability to work in a team oriented environment.
• Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
• Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.
Preferred Qualifications
Education
High School diploma or GED.
Experience
One+ year of relevant experience.
Knowledge, Skills & Abilities
• Able to communicate information and instructions verbally and/or via radio equipment.
• Able to communicate effectively in a professional manner.
• Able to work quickly and efficiently to meet tight time restrictions.
Working Conditions
Work Schedule
You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment.
Work Environment
• Must be able to be alert to moving vehicles or aircraft and use radio equipment.
• Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.
Physical Demands/Requirements
• Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
• Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
• Must be able to work in cramped or high places.
• Must be able to carry heavy items up and down jet way stairs.
Unifi is an Equal Opportunity Employer
Customer Service
