Senior QA Engineer, ServiceNow
Delta Air Lines, Inc.
Nơi làm việc
Atlanta, GA, United States
Hình thức tuyển dụng
Toàn thời gian
Chi tiết công việc
Responsible for test creation, automation, and execution in support of the development, maintenance, integration, enhancement, and support of the ServiceNow platform following vendor best practices.
Responsibilities
• Analyze Release Notes for 10 patches and 2 major upgrades annually to understand the impacts to the implemented functionality
• Understand business user stories / requirements to provide the testing to cover defined acceptance criteria
• Create and maintain manual test scripts for all ServiceNow platform functionality in QTest: mapping the tests to requirements, ensuring coverage meets or exceeds defined targets
• Build and maintain automated tests for testing of platform functionality via ServiceNow ATF framework
• Ensure all work adheres to the processes, policies and best practices for development and the platform for Delta and ServiceNow.
• Test using ATF Test Suites and manual testing for: existing configuration and customization during 10 patches and 2 major upgrades, updates to Delta specific configuration and customizations, and new plugins / new features for specific functionality
• Analyze test results and identify defects and work with Testing lead and Developers to remediate them
• Report on test coverage and automation percentages on a weekly basis to leadership and progress towards defined targets
• Coordinate with Process Teams, SMEs, and End Users for User Acceptance and Integration testing
• Provide daily updates via the daily team standup meeting for active items
• Ensure the system maintains compliance with Delta's policies and procedures, including HIPAA, SOX, PCI, and data retention processes.
• Practices safety conscious behaviors in all processes and procedures.
• May perform other duties as assigned
