NIGHT AUDIT - HOURLY
OYO HOTEL AND CASINO LAS VEGAS
Nơi làm việc
Las Vegas, NV, USA
Hình thức tuyển dụng
Toàn thời gian
Chi tiết công việc
Summary of Job Duties:
Audit the daily transactions conducted through the Hotel Front Desk as well as assists Guest with registration and checking-out of the hotel.
Specific and Essential Responsibilities and Duties:
• Audit and reconcile the daily transaction conducted through the Hotel Front Desk
• Registers guests and assign rooms
• Provides guest services such as ticketing, local information, hotel information, rendering bills and receiving cash and credit payments
• Resolve complaints and coordinates activities between departments to ensure guest satisfaction.
• Ensure hotel filing is properly maintained
• Duties of a Front Desk Guest Service Representative
General Job Responsibilities and Duties:
To perform the job successfully, an individual should demonstrate the following WOW! Factor Competencies:
• Relating to Customers – Quickly build rapport and establishes relationships with friends. Relates well to different type of friends, listens and gets along well with them
• Quality Conscious - Provide a high level of service, maintain high standards and work hard to get it right the first time
• Drive/Aspiration – Gets things done, willingly takes on the more demanding tasks, stays motivated
• Stress Tolerant – Remains calm under pressure. Reacts well to change and stays positive despite setbacks. Keeps work and personal difficulties in perspective
• Flexible – Not resistant or afraid of change. Responsive and adaptable to situations and/or circumstances that would be different from the day to day routine
• Innovating – Takes responsibility for own actions and uses good judgment before acting or making decisions
• Quick Learning – Gets things done, willingly takes on the more demanding tasks. Easily identifies potential difficulties and their causes
• Communicating – Speaks confidently and fluently. Talks at the correct pace and level. Is understandable. Holds others’ attention when speaking. Elicits necessary information to fully understand the needs, problems, and motives of customers
• FamilyWorking – Fits in with the work group or Family. Develops supportive relationships with co-workers. Is considerate toward others and promotes a sense of Familyspirit
• Cost Conscious – Understands how Casinos make money and appreciates the impact of own work on profits
Knowledge, Skills, and Abilities:
• Able to effectively communicate in English, in both written and verbal forms
• Perception and awareness of individual needs and the ability to handle all situations calmly and professionally
• Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
• Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
• Effective listening abilities with strong judgment skills
• Knowledge of accommodations room capacities and amenities
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
• Maintain a professional, neat and well-groomed appearance adhering to company standards
Minimum Requirements:
• Must be 21 years of age or older
• High School Diploma or equivalent
• Work varied shifts, to include weekends and holidays
Preferred:
• Post-secondary education
• Six (6) months previous cash handling experience
• One (1) year face-to-face guest service experience
• Bilingual, with English as the primary or secondary language
• Experience in a similar resort setting
Machinery or Work Equipment Used:
• Multi-line telephone, fax machine, personal computer, printer, copier, paper shredder and scanner
Paragon Tropicana is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Paragon Tropicana to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin, ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities
