Plateau Server
Wildhorse Resort and Casino
Nơi làm việc
Pendleton, OR, USA
Hình thức tuyển dụng
Toàn thời gian
Chi tiết công việc
JOB SUMMARY
Responsible for providing high quality service for Plateau guests, including food orders, service and an overall pleasant dining experience. Accepts and accurately processes payments for services
ESSENTIAL JOB FUNCTIONS:
• Ensures customer satisfaction through prompt, efficient and friendly service, placing customers' interest first.
• Promptly offers beverage service and other amenities necessary by guests.
• Up-sells menu items-desserts and specials.
• Takes customer's food orders and promptly relays through POS.
• When food items are ready, promptly delivers order and condiments needed.
• Remains attentive to guests during their meal for beverage refills, condiments, etc., ensuring satisfaction.
• Maintains assigned area in an organized, efficient and clean manner at all times.
• Promotes a clean, safe and healthy work environment for employees and guests. Promptly reports all concerns to supervisor.
• Throughout shift, maintains side work stations and replenishes accordingly; and at end of shift, ensures all side work assigned is complete.
• Complies with regulatory laws, employee handbook, department policy and procedures, safety codes, etc.
• Ensures that operation of equipment, tools and materials are handled in a safe manner.
• Promotes internal guest service standards through courteous and respectful behavior.
• Checks out imprest bank.
• Verifies check-in and cash reconciliation and prepares shift-end check out cash reconciliation.
• Presents check to guest, collects payment and returns change if applicable.
• Becomes familiar with menu, offers suggestions and wine pairings.
• Remains knowledgeable of all property amenities to ensure a high level of customer service.
• Creates an exceptional dining experience for all guests.
• Other related duties as assigned
