IT Senior Technician 2nd Shift
Plateau Software Inc
Nơi làm việc
United States
Hình thức tuyển dụng
Toàn thời gian
Chi tiết công việc
Description
Welcome to Plateau GRP! We are a rapidly growing company that recognizes the unique skills and ideas of each team member. Our company culture values inclusivity and respect, and we strive to create a supportive environment where everyone feels like part of the family
At Plateau, we believe that our employees are our greatest asset, and we are committed to promoting from within to foster career growth and development. Whether you are just starting your career or looking to take the next step, we offer exciting opportunities for personal and professional growth.
Thank you for considering a career with Plateau GRP. We look forward to the possibility of welcoming you to our team!
Job Description: We are seeking an experienced IT Senior Technician to support our student onboarding process and provide technical support for our internal and external clients. The ideal candidate will have a strong technical background with excellent problem-solving skills and the ability to work independently and collaboratively with a team.
Responsibilities:
• Validate student network access during the onboarding process
• Ensure all student IT device requirements are met for network access
• Provide technical support for student IT devices including HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware updates, and connectivity issues
• Troubleshoot student devices when faults are encountered and document all faults and remediation
• Monitor the local ticketing system and complete/close-out tickets within the system
• Monitor the helpdesk phones during business hours and submit tickets on the behalf of the caller
• Patch and keep machines updated with the most up-to-date patches
• Resolve escalated issues of higher difficulty
• Train, coach, or assist less experienced team members
• Manage associate technicians
• Perform other duties as assigned
Requirements
• Secret clearance
• Security + certification
• Experience managing associate technicians
• Excellent communication and interpersonal skills
• Strong problem-solving and troubleshooting skills
• Ability to work independently and as part of a team
• Availability to work 2nd shift (includes shift differential)
If you are a motivated individual with a passion for providing exceptional technical support, we encourage you to apply for this exciting opportunity. We offer competitive compensation, excellent benefits, and opportunities for career growth and development.
Plateau does not accept unsolicited resumes from third-party recruiters without a signed third-party agreement. Any unsolicited third-party resumes forwarded by recruiters to Plateau or to any of our managers or employees will be considered public information, may be treated as a direct application from the person identified in the resume, and will not be eligible for placement fee payment to the agency.
EOE Statement:
Plateau is an equal opportunity/affirmative action employer; all qualified applicants will receive consideration for employment without regard to age, gender, gender identification, sex, sexual orientation, color, race, creed, national origin, religion, marital status, parental status, citizenship status, ancestry, physical or mental disability, genetic information, veteran status, military status, or any other classification protected by federal, state, or local laws.
Plateau is committed to providing access and reasonable accommodations for individuals with disabilities. If you require reasonable accommodation, please email the Plateau HR Department at hrteam@plateauinc.com
Plateau is a proud Equal Opportunity Employer! (M/F/Disability/Vets
