Food & Beverage Manager - Plateau Club
Oki Golf
Nơi làm việc
Sammamish, WA, USA
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Toàn thời gian
Chi tiết công việc
As the Food & Beverage Manager at The Plateau Club, you will be responsible for all F&B areas, including product, people, and profit. Product includes ensuring the guest experience meets or exceeds the Universal Product and Service Standards. People includes selecting, training, and developing individuals who are passionate about guest service and collectively as a team provide an overall experience that keep our guests returning time and time again. Profit includes ensuring you are generating revenue through keeping abreast of F&B trends and making recommendations to increase revenue as well as expense management including labor management.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Product - Deliver a business which is driven by quality, value and excellence as measured by consistent survey scores of 4.0 and higher.
• Ensure delivery of the guest experience through:
• Consistent execution of the service sequence of all team members
• Routine checks of the facility for cleanliness, timely & efficient execution
• Use of a monitoring system to respond quickly to guest feedback, including Open Table, Yelp, and other social media avenues.
• Oversee and ensure all aspects of event coordination including sales, and execution of all related catering activities to the highest level of service.
• Make recommendations to improvements within the department to ensure keeping abreast of recent trends to enhance the guest experience.
People - Develop a culture based on mutual respect, clear expectations with the ability to grow and develop as measured by turnover rates.
• Develop a high performing team that delivers an outstanding guest experience through:
• Hire team members who demonstrate a passion for service and serving others, who can work well as part of a team and do whatever it takes to provide great service.
• Develop and execute a formalized training and development program within the department, which includes cross training, as well as opportunity for advancement.
• Informally evaluates the performance and encourages improvement of the food and beverage staff as well as conducting annual performance reviews.
• Hold all team members accountable for their areas of responsibility using Oki Golf position descriptions and clearly articulated expectations.
• Develop a positive culture where team members feel valued, respected, and feel they know what is going on and can make contributions to the team.
• Ensure proper safe work environment to include compliance with OSHA/WISHA and Oki Golf guidelines and standard operating procedures.
Profit - Proactive management of company assets driving continual profit contributions to the bottom line as measured by monthly financial statements.
• Ensure revenues are maximized by:
• Reviewing and ensuring all controls are in place and being followed, including purchasing, inventory management, and the POS system is used correctly and team members utilize effective upselling strategies to increase the guest check average.
• Daily review of waste, breakage, and voids/edits/discounts to ensure minimizing loss
• Review payroll to ensure labor is managed according to business levels and scheduling is effective and efficient and tips are reported accurately and timely.
• Program planning recommendations in all outlets to enhance the guest experience and drive profit.
QUALIFICATIONS, EDUCATION AND/OR EXPERIENCE
• Positive and proactive supervisory, leadership, management, and coaching skills.
• Ability to communicate on various levels to include team members, the senior leadership team, guests, vendors, and contractors, always showing tact and diplomacy as a senior representative of Oki Golf.
• Thorough knowledge of ordering/purchasing, inventory control, budget management and P&L accountability.
• Ability to multi-task while remaining focused on the key objectives of the position.
• Visibly touch base consistently with tables that dine with us, ensuring their experience
• Due to the cyclical nature of our industry, employees may be required to work varying schedules to reflect the business needs. In addition, attendance at all scheduled training sessions and meetings is required.
• High School diploma or equivalent
• ServSafe certified.
• Must have valid food handler's card and alcohol serving permit.
• Must have worked in restaurant as a manager.
• Minimum of 3 years as an F&B Manager in a multi-outlet facility with at least 2 million in annual sales.
• Ability to follow company policy/procedures, complying with all administrative responsibilities.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the team member must:
• Lift, reach, bend, twist, push, pull, squat, grasp and use arm-hand coordination on a consistent basis
• Have the ability to lift 50 pounds occasionally.
BENEFITS AND PERKS:
Oki Golf offers an impressive collection of benefits! Some benefits include:
ALL TEAM MEMBERS:
• Golf benefits for free play, guest passes and visits to all 8 Oki courses.
• 50% discount on shift meals
• 25% discount for you and up to four guests (not including alcoholic beverages)
• Flexible work environment
• 401K with company match
• Paid sick time
• Team Member Referral Program participation and more!
FULL-TIME TEAM MEMBERS: (regularly working 35+ hrs/week):
• Medical/dental/vision/telehealth coverage
• FSA options
• Company paid life insurance and long-term disability
• Paid vacation
• Holiday pay
POSITION SALARY: $60,000-$70,000 per year
ABOUT OKI GOLF
Located on the Sammamish Plateau, The Plateau Club features a picturesque 18-hole golf course, a beautiful, Northwest-style clubhouse, and full-service Recreation Center. The family-focused environment offers a rare combination of traditional country club amenities along with a staff that caters to the distinct needs of its members and their guests. The golf club offers a wide variety of options for job seekers including golf, restaurant, banquet and catering, turf, recreation center and administrative positions.
Oki Golf is a golf management company with deep roots in the Pacific Northwest. We take pride in providing guests with an exceptional customer experience while offering expertise in golf, food & beverage, and event management. We are a collection of 10 premier Puget Sound golf courses providing championship golf course layouts and outstanding course conditions to players of all skill levels. With several Northwest golf courses located near Seattle, Everett and Olympia, our challenging course designs and unrivaled guest service provide an exceptional golf experience at unparalleled value to casual golfers, tournaments, and group golf outings.
Oki Golf is proud to be equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.
Other details
• Job Family Restaurant
• Pay Type Salary
• Employment Indicator Full time
• Min Hiring Rate $60,000.00
• Max Hiring Rate $70,000.00
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