Customer Experience Officer at ARM Pension Managers (PFA) Limited
ARM Pension Managers (PFA) Limited
Nơi làm việc
Taraba
Hình thức tuyển dụng
Toàn thời gian
Chi tiết công việc
Customer Experience Officer at ARM Pension Managers (PFA) Limited, Qualified Candidates should Apply. Click for more Customer Service Jobs
We are recruiting to fill the position below:
Job Title: Customer Experience Officer
Location: Taraba
Employment Type: Full Time
Department: Customer Experience
Customer Experience Officer at ARM Pension Managers (PFA) Limited
Summary
• Responsible for identifying customers’ needs and providing appropriate solutions to their complaints and identifying ways to improve our customer service.
Responsibilities
• Tracking customer experiences across online and offline channels, devices, and touchpoints.
• Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
• Performing product tests, evaluating after-sales and support services, and facilitating improvements.
• Documenting processes and logging technical issues, as well as customer compliments and complaints
• Keeping informed of industry trends and new CRM technologies.
Qualification / Requirements
• A Bachelor’s Degree in Marketing, Communications, Advertising, Business Management, or in a related field preferred.
• At least 2 years’ experience as a customer experience specialist, or a similar customer support role.
• Extensive experience in gathering and interpreting customer experience information.
• Solid knowledge of online customer engagement platforms and channels.
• Great organizational and time management abilities
• Previous experience in a similar role
• Excellent verbal & phone communication skills, with active listening
• Excellent relationship management skills and highly developed emotional intelligence
Application Closing Date
12th March, 2023.
How to Apply
Interested and qualified candidates should:
Click here to apply online
