Field Service Supervisor - Eastern North Carolina
Danaher
Nơi làm việc
Wilmington, NC, USA
Chi tiết công việc
Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.
At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
The Field Service Supervisor for Beckman Coulter Diagnostics is responsible for assisting the District Service Manager (DSM) in the daily management of technical staff, supporting the district with service calls and preventative maintenance (PMs) while also having formal supervisory responsibilities by managing a team of field service engineers (FSEs). The supervisor models outstanding customer service through strong communication and collaboration skills both internally and with our customers. The Field Service Supervisor will provide focus on meeting and exceeding customer’s expectations, supporting sales growth, service growth and customer satisfaction. Core duties include building a technically strong and cohesive team while maintaining a strong partnership with sales to retain base business. Effectively ensuring the day-to-day operations of the field service team performs with accuracy and completeness in repairs, calibrations, instrument qualifications and shipping & receiving.
This position is part of the NACO Service organization and will be fully remote (within Eastern North Carolina). At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
You will be a part of the Field Technical Service team and report to the Manager, Field Technical Service responsible for ensuring prompt and efficient customer support for Beckman Coulter Diagnostic products. If you thrive in a multifunctional, fast-paced, supporting role and want to work to build a world-class field technical service organization—read on!
In this role, you will have the opportunity to:
• Leads weekly daily management call with district field service engineers (FSEs) and maintains KPI miss countermeasure tracking and PSP funnel
• Leads weekly management of instrument installs with IPMs and organizes/confirms resource availability to meet ship and install timeline
• Partners with coordination center to define the best strategies to support our customers
• Approves Timecards & PTO via ADP. Ensures all applicable pay laws are being followed.
• Constantly works to build the best team via employee development plans and by recruiting the best internal and external talents
• Ensures individuals on team are up to date on all compliance related activity including but not limited to work orders, compliance reporting, compliance training, and travel and expense expectations.
• Implements training plans and provides regular coaching, monitoring, and feedback sessions to track and ensure progress
The essential requirements of the job include:
• High school diploma with 8+ years’ experience diagnosing and repairing mechanical, electromechanical, robotics, and/or electronic equipment in the laboratory OR Bachelor’s degree with 5+ years’ experience OR Master’s degree with 3+ years’ experience
• Current and clean driver’s license record
• Willing to travel approximately 25%-50% of the time
It would be a plus if you also possess previous experience in:
• Previous Beckman Coulter Field Service Engineer experience
• Supervisory management experience
• Troubleshooting and repair experience on medical laboratory instruments
• Self-disciplined and office efficiency
At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
Given the essential job duties of this position, the employee is required to be fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation and applicable law.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.
If you’ve ever wondered what’s within you, there’s no better time to find out
