French Customer Care Rep
RIA MONEY TRANSFER
Nơi làm việc
Kolda
Hình thức tuyển dụng
Toàn thời gian
Chi tiết công việc
Poste proposé : French Customer Care Rep
We are looking for an enthusiastic Customer Services Representative to join our friendly team at European Ria Headquarters in Alcobendas, Madrid. In this role, you will provide information to our customers about their transactions and resolve general queries they may have.
Responsibilities
Your main responsibilities will include but will not be limited to:
• Assisting agents or final customers (senders or beneficiaries of money transfers) via telephone and email to resolve their questions and complaints;
• Reviewing and correcting data of incorrectly processed transactions;
• Maintaining constant communication with the correspondent (paying agent in the country of sending destination) via telephone or email so as to resolve customer complaints;
• Collaborating with accounting department to reconcile and balance the refunds of cancelled transactions.
Profil recherché pour le poste : French Customer Care Rep
Qualifications
- We will require you to have a minimum education of completed high school or college. We will also look for:
• Good knowledge of MS Office and Internet Explorer;
• At least one year´s work experience in customer services or a call center position;
• An additional language;
• Strong customer orientation skills;
• Excellent communications skills (both oral and written);
• Attention to detail;
• Good teamworking approach; and
• Ability to work flexible schedules. Critères de l'annonce pour le poste : French Customer Care Rep Métier : Commercial, venteTélémarketing, téléassistance Secteur d´activité : Banque, assurance, finances Type de contrat : CDD Région : Dakar - Diourbel - Fatick - Kaffrine - Kaolack - Kédougou - Kolda - Louga - Matam - Saint-Louis - Sédhiou - Tambacounda - Thiès - Ziguinchor Niveau d'expérience : Expérience entre 2 ans et 5 ans Niveau d'études : Bac Nombre de poste(s) : 1 Soyez vigilant ! N'envoyez pas d'argent à un employeur potentiel. Ne versez aucune somme d'argent en échange d'un contrat de travail potentiel ou pour suivre une formation préalable à l'embauche.
Merci de signaler toute irrégularité en utilisant le formulaire de contact candidat et en sélectionnant l'objet "Signaler une annonce d'emploi
