Ombuds Officer P4 - Dakar, Senegal (410659)
WORLD FOOD PROGRAMME
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Fatick
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Poste proposé : Ombuds Officer P4 - Dakar, Senegal (410659)
THE ROLE AND ORGANIZATIONAL CONTEXT
This position is part of WFP’s Office of the Ombudsman and Mediation Services and reports to the Senior Ombuds Officer and Mediator based in HQ.
The position will be located in WFP’s Regional Bureau in Dakar, Senegal. Extensive travel to WFP Country and Sub Offices in the region is required.
JOB PURPOSE
To establish the WFP regional Ombudsman and Mediation Services presence in West Africa, and to provide professional conflict resolution services, including mediation, to WFP managers and employees based in the regions.
To build conflict competencies through the development and delivery of a tailor-made training strategy.
To identify systemic issues, trends and patterns in the workplace, and provide early warning, upward feedback and recommendations for action to managers including regional and country directors.
To promote conflict prevention and resolution through advocacy of fair and transparent justice, and through outreach and collaboration activities within the regional network of internal stakeholders.
KEY ACCOUNTABILITIES (not all-inclusive)
• Under the supervision of the Senior Ombuds Officer and Mediator (P5) based in HQ, the Regional Ombuds Officer will be responsible for the following duties:
• Establish, manage and direct a new independent regional presence of the WFP Office of the Ombudsman and Mediation Services that provides immediate and tailor-made support, responses and interventions in workplace related issues and conflicts throughout the region.
• Provide a comprehensive range of ombudsman services to WFP employees while safeguarding and maintaining the principles of the International Ombuds Association: confidentiality, neutrality, impartiality, informality, and independence.
• Explore with employees and managers in confidential one-on-one meetings their options for addressing their workplace concerns; provide coaching to address their issues autonomously and guide them to adequate sources of information.
• When required and deemed appropriate, provide the following ombuds services: mediation, facilitation, shuttle diplomacy or other intervention.
• Strengthen the conflict resolution skills of WFP’s employees; formulate strategic training plans based on needs assessment, develop and conduct training on various topics related to conflict resolution and management, as part of OBD’s global capacity building programme. Develop a regional advocacy and outreach strategy to create awareness about the Ombudsman services and the organization’s system of internal justice.
• Manage relationships with stakeholders and related Ombudsman offices in the West Africa WFP regions and collaborate to enhance the impact of services.
• Identify systemic issues, trends and patterns in the workplace, and provide early warning, upward feedback and recommendations, for action to senior managers including regional and country directors, and stakeholders.
• Maintain regular consultation with the Ombudsman’s Office in HQ, conferring on existing and proposed policies and systemic issues.
• Provide relevant input from the regional perspective into the Annual Report of the Office.
• Incorporate gender and diversity perspectives in all areas of work.
• Align systemic interventions with the Cultural Change Initiative of WFP to contribute to the desired workplace changes.
• Increase accessibility to the Ombudsman Services as part of the WFP system of internal justice by traveling regularly to the various offices in the region, and provide outreach, training and systemic feedback on location.
• Manage, follow up, close and analyse cases in coordination with the case manager.
• Perform other duties to support OBD, as assigned.
Profil recherché pour le poste : Ombuds Officer P4 - Dakar, Senegal (410659)
QUALIFICATIONS AND KEY REQUIREMENTS
Education:
You have:
• Advanced University Degree in Alternative Dispute Resolution, Law, Human Resources, Social Sciences or another relevant area
• Experience:
• You have:
• Eight years of relevant progressively responsible experience in organizational ombuds and mediation, preferably with previous experience and knowledge of the UN system
• Training or work experience in conflict resolution including mediation
• Experience working in field operations
• Experience in dispute resolution
• Experience in developing and conducting outreach and training activities
• Demonstrated experience in engaging with senior-level stakeholders
Language:
You have:
• Fluency (level C) in the English language
• Fluency (level C) in the French language Critères de l'annonce pour le poste : Ombuds Officer P4 - Dakar, Senegal (410659) Métier : JuridiqueMétiers de la santé et du social Secteur d´activité : Activités associativesServices autresServices collectifs et sociaux, services à la personne Type de contrat : CDD Région : Dakar - Diourbel - Fatick - Kaffrine - Kaolack - Kédougou - Kolda - Louga - Matam - Saint-Louis - Sédhiou - Tambacounda - Thiès - Ziguinchor Niveau d'expérience : Expérience entre 5 ans et 10 ans Niveau d'études : Bac+5 et plus Nombre de poste(s) : 1 Soyez vigilant ! N'envoyez pas d'argent à un employeur potentiel. Ne versez aucune somme d'argent en échange d'un contrat de travail potentiel ou pour suivre une formation préalable à l'embauche.
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