Application Support Engineer
Wollborg Michelson Recruiting
Nơi làm việc
San Francisco, CA, USA
Hình thức tuyển dụng
Toàn thời gian
Chi tiết công việc
Position Summary :
Under the general direction of the Senior Information Systems Manager, this position provides system support during implementation and ongoing support after implementation including report writing, configuration, routine inquiries and user support for the District's various enterprise technology systems. The Business Information Systems Engineer works with end-users, vendors and members of the Information Systems Department to identify, analyze, and resolve systems issues and provide maximum capability and satisfaction to users.
Essential Responsibilities
Serves as a technical lead of the enterprise application
Focused on delivering excellent customer service
Adhere to incident, problem, change management, and other Information Systems best practices
Plan, organize, direct and coordinate the ongoing automation and usage of the district-wide application systems
Develop and maintain user and technical knowledge of application systems *
Serve as the liaison between application system users, vendor provided help desk as well as the Information Systems Department *
Plan, co-ordinate and test system upgrades *
Fulfill users various data mining requests *
Support the various large interface integrations between the application systems and fixing data problems that occur in these interfaces *
Develop and provide user training for all modules of the systems * Writes user documentation, provides user information, procedures, and training materials in a variety of formats as needed *
Develops a knowledge base of problem symptoms and solutions to improve the timeliness of problem resolution *
Identify unused system functionality and present opportunities for improvement of business processes using this functionality
