Customer Service Agent (11am-7p PST / West Coast) - Remote
Bear Mattress
Nơi làm việc
Fullerton, CA, USA
Chi tiết công việc
Company Description
Bear is a leading sleep company with a mission to improve the health, wellness and overall sleep quality of every customer, every night. Our customers choose Bear because our products offer exceptional value, we use sustainable & certified non-toxic materials and we have an amazing, friendly, in-house customer service team. Family-owned & operated since 2014, we are passionate about creating safe, premium-quality American-made mattresses for our modern, active lifestyles.
Job Description
SHIFT: M-F 11am-7pm PST
Job is Remote / Work From Home
• Sell our Bear Sleep Products to customers using detailed product and industry knowledge
• Provide swift and thorough solutions for customers any time a delivery, transaction or general experience with our products doesn’t go 100% as planned
• Be overly accommodating to customers with 5-star quality service and correspondence that exceeds expectations
• Respond to customer inquiries via email, phone, and chat
• Become and act as a subject matter expert in our sleep products and our logistics
• Work closely with customers, pickup organizations and charities to schedule return pickups
• Follow up with abandoned cart orders by calling or emailing customers
• Support the operations and logistics team in making sure products are received by customers in a timely manner
Qualifications
• Experience in sales and customer service
• The ability to offer our customers an extraordinary and energetic customer experience filled with empathy and compassion
• A “no task is too small” attitude and the endurance to consistently deliver amazing customer experiences without exception
• Superior written and oral communication skills
• Strong people skills — you are friendly, a good listener, and you’re invigorated by constant personal interaction
• Team player who works well with a wide range of personalities and is ready to contribute to an awesome team environment
• Detail-oriented and highly organized
• Must be flexible with schedule; available weekends, holidays and other hours
Additional Information
• $20/Hour
• Free Bear products
• Other Benefits
