Senior Business Systems Analyst - CRM Analyst - Remote
Vitalant
Nơi làm việc
Usa River
Chi tiết công việc
Vitalant is where donors, talent and innovation meet to save and improve lives. We are the nation’s largest independent, nonprofit blood services provider exclusively focused on providing lifesaving blood and comprehensive transfusion medicine services for about 900 hospitals and their patients across the U.S. We seek team members who want to make a difference in people’s lives while furthering their careers. At Vitalant you can expect competitive compensation, paid time off and other benefits. Take your first step to joining our dedicated team by applying today.
Primary Purpose
Under minimal supervision, this position is responsible for both functional business support and application technical support of multiple assigned applications. Serves as an internal consultant to resolve functional and/or technical problems; supports the design, construction, testing and implementation phases of a system and/or upgrade project; recommends improvements to vendor strategy, application usage or process.
Duties And Responsibilities
Three to five to years’ experience with Microsoft Dynamics 365 with focus on CRM required.
Experience In Functional Configurations Of Dynamics CRM Required.
In-depth hands-on knowledge of the Microsoft Dynamics CRM platform, the entity model, security model, and Web services.
Experience implementing Microsoft Dynamics (architecture, development, rollout maintenance, data management, migration) required.
Experience in all levels of development (e.g., configuration, workflows and plugins).
Knowledge of basic database and structured queries SQL, and database applications required
Experience with creating structured SQL queries for reporting and isolating data issues.
Knowledge of working with PowerBI preferred.
The candidate must have the ability to study current practices, think outside the box, and foster creative analysis to complex problems.
Candidate should be able to contribute in group meetings, provide project updates, write functional/training documents, and relay information accurately to other parties
Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.
Assures high-quality customer service to all customers.
Maintains good attendance and punctuality per the absence policy.
May assist with coordination of workflow, training, and mentoring of support staff, as required
Evaluates and recommends business process improvements within the scope of supported business applications.
Complies with and manages change control processes through project completion. Ensures that design standards and conventions are adhered to and continually improved.
Develops, reviews, and elicits requirements, specifications, business processes and recommendations related to proposed solution and develops functional design specifications.
Plans and manages testing activities to ensure quality results including development of testing methodology, development of testing plans and scripts, execution and review of testing.
Plans, develops, implements, and maintains assigned applications including setup and parameter changes to meet evolving business and user needs.
Remains abreast of changes and developments in the industry. Establishes and maintains a network of professional relationships both inside and outside the corporation. Represents BSI through participation in national, regional and/or local professional organizations.
Plans, develops, implements and maintains security roles and responsibilities to meet evolving business and user needs in accordance with regulatory requirements and best practices.
Delivers presentations, communicates relevant project information to management and peers in other practices, and serves as key participant in team and customer meetings.
Interfaces with staff to ensure project completion (e.g., shares knowledge and best practices, ensures effective communication).
Serves as a support resource and subject matter expert for assigned applications.
Develops and manages vendor relationships to identify needs and evaluate alternative business solutions.
Performs all other duties, at the discretion of management, as assigned.
Requirements
Interact with business functional users and executives to understand business requirements.
Participates in migration and release management processes and is able to perform other Dynamics system admin duties as needed.
Provide full back-end system administration tasks and day to day support.
Responsible for User experience, including onboarding, licenses/permissions, training, gathering feedback and troubleshooting problems
Responsible for building Flows, Workflows and Process Builds, sales maps, and other processes as needed
Advice on complex Microsoft Dynamics CRM business cases and propose comprehensive solutions based on Dynamics CRM.
Create functional requirement, estimates, and functional design for projects and/or enhancements.
Knowledge/Education
Bachelor’s degree or equivalent combination of education and experience required.
Knowledge of automated applications systems, system development life cycle, and project management principles required.
Knowledge of applicable business application(s) required.
Licenses/Certifications
None
Experience
Five years of specific business applications experience required. To include:
• Five years progressively responsible experience in Business Systems Consulting, Information Technology, Project Lead, or equivalent.
• Experience with system implementations, upgrades, ERP implementations, application configuration, systems analysis, requirements definition, unit/functional/system integration testing, and production support.
Skills/Abilities
Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.
Must be able to maintain confidentiality.
Effective oral and written communication skills.
Able to organize, prioritize, and execute a variable workload and multiple priorities.
Must have good customer service and interpersonal skills.
Ability to work in a team environment and participate as an active team member.
Must have analytical, statistical, personal organization, and problem-solving skills.
Able to work flexible shifts, as needed.
Must have proficient computer skills.
DIVERSITY, EQUITY & INCLUSION AT VITALANT
Vitalant is committed to fostering a diverse and inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. Through our DEI strategic plan, we create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.
Vitalant Offers a Comprehensive Benefits Package
• Health, Dental and Vision Insurance
• HSA, FSA and 401k retirement savings plans
• Paid Time Off
• Commuter benefits
• Employee assistance program
COVID-19 POLICY
As an essential operation to the nation’s healthcare infrastructure and a science-based organization, Vitalant believes that being vaccinated helps provide protection and care for our employees, our donors, their families, and the broader community.
Compliance With Vitalant’s COVID-19 Policy Will Require Individuals To Complete One Of The Following
Vitalant requires employee’s to be fully vaccinated as a condition of employment. Individuals applying for this position should be prepared to comply with Vitalant’s Covid-19 vaccination policy unless an approved exemption exists prior to the start of employment.
• Receive the first shot of a two-dose vaccination series to start employment, and the second shot of the series within 8 weeks of the first
• Receive the first and final shot of a single-dose vaccination prior to the start of employment
EEO including disability and veterans
Organization
BSI Business Group
Primary Location
United States of America-Anywhere USA*-9999 Anywhere USA*
Employee Status
Full-time, Regular
Shift
Day Job
Travel
No
Job Posting Close Date
Ongoing
Job Function
Support Services
