Field Service Engineer EastWest Coast
Equity Talent Partners
Nơi làm việc
United States
Hình thức tuyển dụng
Toàn thời gian
Chi tiết công việc
My Client is a $400M Business Unit of a $13 Billion global
company focused on motors, drives, and controls. Headquartered in Milan, Italy with footprint
in 10 countries and growing. Their US operations are based in Cleveland, OH. Their Americas activities
span a range of business models including products manufacturing, system engineering and
automation, installation, and services. Our customers and applications are in O&G, Mining,
Renewable Energy & Storage, Metals manufacturing, Pulp & Paper, Marine, Material Handling,
Power Generation, and other diverse sectors.
POSITION SUMMARY:
Provide on-site and remote support of standard and custom power conversion products, assemblies,
and systems which include AC and DC Low Voltage Drives, Inverters for Battery Energy Storage & EV
charging, Medium Voltage Drives, PLC's, and HMI's for both industrial and renewable energy
applications. Conduct installation and commissioning, troubleshooting, repairs, and
predictive/preventative maintenance of power conversion products/assemblies to support a variety of
customer applications across North America.
This individual will be an independent, customer-facing technical application engineer for several
strategic accounts and customers. This role requires a self-motivated, results-oriented professional with
a strong technical aptitude and a passion to succeed.
ESSENTIAL JOB FUNCTIONS:
• Installation and commissioning, troubleshooting, repairs, and predictive/preventative
maintenance of automated systems and power conversion products/assemblies independently
or as part of a team on larger projects
• Work with motors, generators, drives, plant automation and power quality systems
• Work with a variety of PLC's including Rockwell, Emerson, GE, Schneider, and Beckhoff
• Work with a variety of HMI software including Factory Talk, Proficy View, Wonderware, Vijeo
Designer, and others
• Provide hands-on, on-site training to customers
• Work with and configure industrial networks
• Work closely with in-house engineers on project design and testing of drive systems
• Display professionalism, proactively interface, and effectively communicate with the customer
to build and maintain a high level of customer satisfaction
• Provide telephone, email, and other support to customers
• When required, participate in paid, rotating after hours phone duty for customer remote
support and breakdown assistance
• Participate in supporting after-service sales activities such as proposing added services, spare
parts, and additional upgrades
• Provide emergency field service for customers on an as needed basis
• Maintain working knowledge of safety policies and regulations to ensure duties of self and
others are performed in a safe manner
LEARNING PERIOD:
• Formal training at the Cleveland office and on-site training with a senior FSE when needed
• Expectation to work independently within 9-12 months
WORKING CONDITIONS:
• Position requires approximately 60% travel in the field
Job Title: Field Service Engineer Effective Date: 06/15/2022
Department: Field Service Job Code: N/A
Reports To: Service Manager Salary Grade:
FLSA Status: Non-Exempt Job Type: Salaried
JOB DESCRIPTION:
• Approximately 60% of above travel will be in an assigned region
• Remaining travel will be supporting customers in other regions of North America and
occasionally worldwide.
• Requires some travel short notice for emergency repairs
• May require extended hours or longer trips for start-ups and emergency repairs
• Work from regional “home” office when not on the road
• Considerable amount of walking required
• May require climbing of staircases and access ladders, working at heights, in tight spaces,
outdoors in hot and cold weather, and lifting up to 70 lbs
• Field work requires wearing and working in appropriate safety gear
• Carry service bag (25-50 lbs.), laptop case/caddy, as well as other trade tools
• Negotiate and navigate airports, airports concourses, and parking garages
EDUCATION/LICENSE REQUIREMENTS:
• Two-year associate degree in Electrical Engineering, Electronic Technology, Military Technical
Training Program, or related field
• Bachelor of Science in Electrical Engineering or Engineering Technology preferred
• Valid Driver's License required to drive to customer locations, either from airports or Cleveland
office
• Must be able to pass a federal background check
EXPERIENCE REQUIREMENTS:
• Minimum of five (5) years prior experience in an industrial automation (i.e. metals, pulp &
paper, marine, cranes, mining) or renewable energy environment required
• Thorough knowledge of analog and digital circuits, configuration of AC/DC drives, AC/DC Motor
Theory, PLC's, and HMI's
• Experience using electronic test equipment such as Data Recorders, DMM's, Clamp-on
ammeters, Megohmmeters, and Oscilloscopes
• Experience in troubleshooting power electronics circuitry desirable
• Experience with Battery Energy Storage Systems (BESS), Grid-Tie Solar Inverters, or EV charging
is desirable but not required
• Experience with Nidec low voltage drives including AD3000 & AD5000, Accel500, Unidrive M,
Answer Drives DC, ADDVANTAGE-32, and Mentor MP is desirable but not required
• Ability to work independently, resolve technical and manufacturing issues without detailed
direction, and work as part of a team
• Ability to work within strict deadlines
• Ability to use hand and/or power tools
• Ability to read Electrical Drawings/Schematics
• Competent in Microsoft Office software programs
COMPETENCIES:
• Strong technical skills, in electric fundamentals as well as computers
• Aggressive, goal oriented self-driver with strong work ethic
• Innovative, creative person
• Excellent customer service and interpersonal skills
• Outstanding verbal and written communications skill
