Customer Service and Sales Point Manager
Strategis Insurance Tanzania
Nơi làm việc
Dodoma
Hình thức tuyển dụng
Toàn thời gian
Chi tiết công việc
JOB DETAILS:
Expected appointment date: Immediately Division: Non Medical Insurance
Department : Business Development
Location: SALES POINT, DODOMA
Overall purpose of the job:
To ensure improvement of business production, service delivery to customers and efficient administration of the sales point.
Description of Core Duties and Responsibilities:
1. Develop short term operational plan for the sales point and coordinate with the head office on the implementation.
2. Ensure Good Management of Quotations:
• Work with the underwriting department to maintain 24 hours turn-around time for quotations.
• Discuss quotations with underwriting staff to ensure that they are within the acceptable underwriting standards and competitive.
• Develop market intelligence and feedback on the quoted targeted accounts and coordinate reviews.
3. Ensure High Standards of Service Delivery:
• Handle claims matters and provide progress report to Claims Manager on weekly basis.
• Maintain complaint register and coordinate with the dept. concerned on immediate plan of action.
• Gather feedback from producers/clients on levels of service and raise them with the departments Concerned.
• Ensure direct customers who visit the office for inquiry are given prompt attention and efficient Service.
• Maintain Motor Certificate Register and provide declaration returns to the Underwriting
• Manager on weekly basis.
4. Develop broker/agent market and close working relationship with producers:
• Create and maintain broker/Agent files, identify new potential and bring them on board
• Develop business relationship through frequent brokers/Agents visits to ensure generation of new business.
• Attain production target as set and maintain loss ratio below 50%.
• Achieve a well balanced portfolio.
• Work towards establishing personal and corporate ties by organizing approved company sponsored social and public relationship activities.
5. Policy Renewals:
• Closely follow up renewals and provide weekly progress report on the renewal position to ensure an improved monthly retention ratio of at least 90%.
6. Training:
• Ensure that branch office assistants/Agents and brokers are trained on insurance products and acquires basic insurance handling skills for good service delivery to customers
Note: Finance to incorporate controls on Expenses/petty cash handling.
Qualifications:
• Bachelor’s degree in insurance and Risk Management or equivalent.
• Professional qualification in Insurance is an added advantage.
Work Experience:
• Minimum 4 years’ experience in Insurance industry.
Key attributes:
• Excellent presentation skills.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and team player with a customer-oriented approach.
• Good numerical skills and ability to absorb and understand detailed statistical data.
• Creativity and commercial awareness.
• The ability to resolve problems and find creative solutions.
• The ability to work under pressure.
• Accuracy and attention to detail.
• Good negotiation skills.
• The ability to learn quickly
• Excellent Leadership Skills
• Excellent Team Work.
• Ability to work under minimum supervision.
• High integrity.
Job Experience:No Requirements
Work Hours: 8
Level of Education: Bachelor Degree
