Key Account Manager
Job Crystal
Nơi làm việc
South Africa
Hình thức tuyển dụng
Toàn thời gian
Chi tiết công việc
Job Intro
Key Account Manager - Western Cape
A company providing an online training platform is looking for a Key Account Manager to work predominantly in a client-facing role, assisting with growing the company’s revenue by ensuring key clients are satisfied with services provided and upselling services where required, and by strategically managing existing client portfolios for the platform, which includes the design, development and evaluation of training content and assessments in accordance with the client’s needs. The Key Account Manager will also be responsible in part for new business development by identifying and acquiring potential clients
Job Specification
DUTIES & RESPONSIBILITIES, NOT LIMITED TO:
Product/industry knowledge and networking
• Remain up to date with applicable events and trends in the HR, training and e-learning industry
• Build relationships with key people in the HR, training and e-learning industry
• Remain up to date with the various competitors in the market
• Attend and/or participate in relevant conferences, workshops or roadshows as identified and when required to build clientele and network at such events
• Attend relevant training identified as and when required
Offer
Achieve targets with regards to signing up new clients
• Identify and attract potential clients for the platform
• Develop and present satisfactory demos to potential clients
• Manage Proof of Concepts for potential clients
• Ensure business proposals are set up correctly and sent out within SLA of receiving the request
• Draft and issue approved license agreements and contracts for new clients
• Account management of all clients and maintenance of stakeholder relationships
• Develop good relationships with key clients and maintain all aspects of client relationships to ensure they remain regular, satisfied clients
• Increase client revenue through upselling and cross-selling
• Ensuring all client issues and problems are resolved within the agreed SLA timeframes.
Monthly Salary: R25000 - R25000
