Senior Salesforce Administrator
Thomas International
Nơi làm việc
Pretoria
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About Thomas
Thomas International are a leading global talent assessment platform provider. For 40 years, we have been using our suite of scientifically valid psychometric assessments and in-house training portfolio to provide technology driven solutions to ensure our clients recruit, develop, manage and engage their workforce as effectively as possible. We own our businesses in the UK, France, Belgium, Netherlands, South Africa, Australia, Hong Kong and Malaysia with circa. 200 employees and have developed an extensive distribution model for our assessments and, as a result, we sell to over 50 countries worldwide.
The company received private equity investment in February 2018 and is on an accelerated and ambitious growth plan. This will be achieved through a transformation of our online products via our new Thomas Assessment platform, launched in late 2020. We will continue to build upon our combination of science, data and technology, delivered via a SaaS approach that is disruptive in challenging the existing solutions in the market.
Working at Thomas
The successful candidate will join our global, collaborative and rewarding team - Team Thomas. Our environment celebrates and champions: diversity, inspiration and teamwork, with our assessments underpinning everything which we do. We operate Hybrid Working; a model which offers our employees flexibility and trust about deciding where and when they want to work. Furthermore, the company finishes at 15:00 on Friday all year round! (No reduction of salary or expectation to make up the hours in the week).
About The Role
The Senior Salesforce Administrator will execute all configuration changes, proactively monitor the system configuration and controls and use their extensive Salesforce knowledge to ensure the system is befitting and developed for optimal business performance.
The successful candidate will have familiarity with all aspects of Salesforce Developer Community (SFDC), including the technical, system configuration, user requirements, integrations and all related policies and procedures.
Responsibilities
• The Senior Salesforce Administrator is the core source of knowledge for all things Salesforce related.
• Salesforce support and development across all areas of the business, which include but not limited to Field Staff and Internal Users.
• Accountable for all integrations, including: Salesloft, Cognism, Planhat and CongaSign.
• Communicate regularly with the SFDC users to support them in their role and provide information and training on new features and functionality as and when it is rolled out and adopted by the business.
• Manage the Revenue Operations and Salesforce service desk and reply to internal queries in a timely fashion.
• Develop and maintain the Salesforce platform to our development roadmap.
• Be the lead on any integrations with Salesforce, keeping the relevant internal stakeholders up to date, and be the key point of contact, on all future developments.
• Design, develop, test, document, and deploy high quality business solutions on the SFDC platform based on industry best practices and business needs.
• Provide guidance and mentoring to junior team members to help them develop their skills and knowledge.
• Manage Salesforce users – including setup and training provision in accordance with the companies onboarding and offboarding process.
• Training and process documentation to be created/updated and made easily accessible for all users.
• Perform on-going Salesforce administration, to include creating and maintaining as a minimum: profiles, roles, record types, fields, page layouts, reports and dashboards.
• To understand and help the relevant departments maintain and further enhance their use of Salesforce.
• Produce monthly reports to help with monitoring and upkeep of the Salesforce org.
• Guiding and advising colleagues by making recommendations on best practices for using Salesforce functionality and approaches.
• Keeping up to date with platform releases to ensure minimum impact and help the business take advantage of new features on the platform.
• You must be familiar with the maintaining of our ISO accreditation. As a processor of external data and a controller of internal data, you must also be familiar with the GDPR regulations as you carry out your work.
Requirements
• 3-5+ years experience as a Salesforce Administrator within Sales Cloud.
• Experience of owning and developing multiple integrations with Salesforce.
• Extensive experience with Salesforce customisation and configuration, including custom objects, flows, workflow and validation rules, triggers, permissions and sharing, and reporting.
• Minimum of Salesforce.com Certified Administrator (ADM 201) certification in current standing.
• High level of interpersonal skills.
• Excellent written and verbal communication skills.
• Strong CRM knowledge.
• Willingness to propose solutions.
• Ability to prioritise and manage multiple tasks under short and changing deadlines, while ensuring timely and accurate execution.
• Proven record of collaborative and solo work.
Location
This role can be located in a country where Thomas has an office (i.e. United Kingdom, Belgium, Netherlands, France, South Africa, Malaysia and South Africa). This person is required to hold the right to work in the country where they're located, as we do not offer any visa sponsorship or support towards relocation. It will be aligned to one of our offices depending on where the candidate is based, but we are flexible with remote working as per our Hybrid Working Principles (please see below).
Benefits
• Holiday – 20 days per annum, plus the opportunity to purchase up to an extra 5 days per annum through the salary sacrifice holiday buy scheme (plus an extra day off for moving house and your Birthday!)
• Early Finish Friday - Finish at 15:00 all year round
• Bonus - Discretionary non-contractual bonus of 10% based on personal and company performance
• Personalised Feedback Session - with a customer enablement specialist to gain insight into own assessment results
• Dress down policy – other than for client facing meetings where appropriate
• Opportunities to make an impact outside of the day job – Several cross-functional groups, which anyone can get involved with, contribute to and even set up e.g., Diversity and Inclusion workstreams and Rainbow Alliance
• Referral scheme – Substantial fee on offer a successful referral
• Truly Global business – mix and work with people from different countries and culture
We Recognise that there is a statutory duty under the Equality Act 2010 for employers to safeguard against discrimination on grounds of disability, and that this applies not only to existing employees but also to potential job applicants.
Our commitment to diversity and inclusion permeates throughout everything we do, from our products to our people
