Service Controller
Waterfoot Consulting
Nơi làm việc
Durban
Hình thức tuyển dụng
Toàn thời gian
Chi tiết công việc
The main purpose of this position is to ensure effective and efficient scheduling timeously of New Installations, Repairs and Re/De-installations by Technicians.
Roles and Responsibilities
• To receive new requests for installations from the New Business and Contracts Department.
• To efficiently schedule all customer requests to ensure that Technicians' time and knowledge is optimally used.
• To consistently monitor progress of all calls logged and scheduled.
• To liaise with control room to test customer vehicles when required.
• Ensure 100% of jobs are allocated to technicians.
• Ensure all internal systems are used to allocate work to technicians.
• Ensure all necessary information is captured and updated on the system.
• To receive calls and or emails from customers requesting repairs and de and re installations of their units.
• To ensure that all information is logged or processed on the in-house systems with a 100% accuracy.
• To check warranties and to follow up on worksheet to ensure accurate invoicing.
• To complete all office administration efficiently.
• To receive customer calls and provide assistance where possible to ensure query resolution.
• To be responsible for Stock Control function.
• To strictly adhere to all Departmental and Company Policies, Procedures and SOP's.
• To complete any other task or duty that management may reasonably expect of you.
Qualifications and Requirements
• Grade 12/Matric
• Minimum 2 years relevant experience
Desired Skills:
• Scheduling
• Fleet management
• Fleet Administration
• Planning & Organising
Desired Work Experience:
• 1 to 2 years
Desired Qualification Level:
• Grade 12 / Matric
