Operations Manager (CDL)
Blossom Technology Solutions
Nơi làm việc
Umhlanga
Hình thức tuyển dụng
Toàn thời gian
Chi tiết công việc
To deliver all operational and commercial performance metrics across a project through the management of a group of Operations and Team Managers, ultimately delivering revenue, gross margin and all KPIs while driving and developing an effective sales culture
• Achieve all operational KPIs across a project to ensure contractual obligations are met as a minimum including (but not limited to) sales performance, delivery of hours, auditory/compliance requirements and customer satisfaction targets
• Ensure internal revenue budget targets and revenue growth targets are exceeded by accurate forecasting, analysing and reporting on financial performance and identifying areas for growth
• Manage the day-to-day client relationship at operational levels ensuring high levels of Client Satisfaction
• Lead, develop, motivate and coach Operations and Team Managers enabling them to lead and manage their Team Managers and Advisors to deliver a superior level of sales and a high quality of service.
• Partner with HR to analyse Employee Satisfaction feedback and develop strategic plans to minimise attrition and absence and maximise engagement across the project by building a fun and rewarding environment
• Forecast and plan recruitment activity by co-ordinating communication between various internal departments including Resource Planning, HR, Recruitment and Training, thus ensuring staffing levels are continually met across the project
• Analyse results across the project to identify areas for improvement and work with Continuous Improvement function to create plans to deliver improvement requirements
• Ensure knowledge is kept fully up-to-date in relation to competitor activity and industry regulatory requirements
• Create and maintain a strong sales culture and performance driven working environment
• Communicate effectively with the team to create and maintain a motivated and challenged workforce
• Work with Client Engagement teams to prepare and present monthly and quarterly client business reviews and company executive reports
Essential
• Excellent written, numeracy, verbal and presentation skills
• Highly proficient in MS Office applications
Preferred
• Business Management Degree qualified
KEY REQUIREMENTS
Essential
• Outbound & inbound contact centre operational management and strategic planning experience within a sales environment
• Effective leadership through team building , development and a strong coaching culture
• Highly focussed and sales driven
• Great ability to coach the coach
• KPI management and proven track record of achievement
• Ability to recruit and create dynamic and highly performing teams
• Commercial awareness and financial management
• Thorough understanding of resource optimisation and delivery
• Excellent client relationship management
• Experience of managing multiple projects and varying team sizes
• Excellent written, verbal and presentation skills
• Act with integrity at all times when representing our business and its people
• Ambassador for the Company values and brand
Preferred
• Solutions orientated
• Endless enthusiasm with determination to over achieve on set targets
Desired Skills:
• KPI management
• Operations responsibility
• Operations management
• Operational activities
• Operational Management
• Manage a team
• Operational budgets
• P&L Management
• Performance Reviews
• Performance management
• Motivate Employees
• Lean Management
• Operational Excellence
Desired Work Experience:
• 2 to 5 years
Desired Qualification Level:
• Degree
