SENIOR TECHNICIAN (Security Solutions)
Evology
Nơi làm việc
Emalahleni
Hình thức tuyển dụng
Toàn thời gian
Chi tiết công việc
Witbank
R22500 per month plus medical plus pension
MAIN PURPOSE OF POSITION:
Deliver technical services relating with the implementation, installation and maintenance of technology contracts and projects. Assist with site surveys for new implementations and compile the scope of work for hardware/software requirements. Ensuring compliance with health and safety regulations is maintained at all times in the delivery of technical services.
KEY PERFORMANCE AREAS:
Effective management and administration of the technology contract to ensure sound financial performance
• Plan and manage the profitability of projects and SLA contracts with a focus on maintenance, sustainability, cost-effectiveness and labour.
• Contract Margin Management
• Billable hours
• Job Cards
• Cost
• Timelines/Goals
• Manage the contract cash flow and oversight of invoice documentation and accuracy of information.
Effective management of staff Effective Organization
• Proper allocation of staff to workflow and job requirements.
• Coordinate with the Office around work requirements
• Monitor daily tasks
• Train and upskill subordinates
• Leadership
• Staff motivation levels
• Evaluate staff performance
• Ensuring that acceptable standards of behaviour at work are maintained by all subordinate employees, as required by the code of conduct and disciplinary code.
Effective management of operations
• Co-coordinating the Maintenance/Project process flow and activities that have a direct/indirect impact on the outcome and success of the contract/project.
• Plan and coordinate daily tasks and subordinates, with close monitoring of standards and hours.
• Client retention and customer service levels
• Ensuring that all required formal customer meetings are scheduled, attended and minuted.
• Maintenance of positive customer relationships
• Quality Management/Ops Process management adherence to quality standard
• Conduct and oversee quality controls and inspections
Effective management of business development function
• New business development
• Identifying new business opportunities in the regions sphere of operations, as well as in terms of growth of business with existing customers.
Competencies:
• South African security legislation
• Operational Policy and procedures
• HR Policy and procedures
• Health and Safety legislation
• Leading people
• Managing professionally
• Managing Conflict
• Communication (Written and Verbal)
• Negotiation
• Computer literacy
• Basic financial skills
• Risk identification
• Driving change
• Customer Thinking
• Delivering objectives
• Awareness of the market environment
• Delivering strategy
Minimum qualification
• Formal Technical Training advantageous
• Electronic Security Services /Maintenance experience
• Extensive experience w.r.t. implementation of the following systems:
• CCTV
• Access Control
• Intruder Detection
• Fire Detection
• Fire Suppression
• Experience in Sales by compiling the scope of work
• Financial Management relative to managing profitability
• Good conceptual interpretation and presentation of Financial and Operational Reports to Executive Management.
Software Knowledge
• Broad knowledge of Time and Attendance.
• Broad knowledge of Access Control.
• Broad knowledge of CCTV
• Strong knowledge base on communication protocols i.e. TCP/IP.
• Basic Computer literacy and proficiency.
Hardware Knowledge
• Broad knowledge of Time and Attendance Hardware
• Broad knowledge of Access Control Hardware.
• Broad knowledge of CCTV
• Broad knowledge of Alarms
• Broad knowledge of Electric Fencing
• Broad knowledge of Gate Motors
• Broad knowledge of Intercoms
• Broad knowledge of PA systems
• Strong knowledge base on communication protocol wiring i.e. CAT5
