Sr. Group Manager - Training
WNS
Nơi làm việc
Cape Town
Chi tiết công việc
Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.
We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description
Work with the Vertical leads in providing inputs on development areas for projects initiated
Provide real time support to teams working on projects
Should be knowledgeable on the business/process
Should have good communication skills and would be interacting with internal stakeholders and to some extent with the end clients
Should have analytical ability and ability to understand the business impact of nos.
Should be able to manage multiple teams and multiple location by providing KPI and driving it
In depth understanding of training metrics and impact to business metric
In depth understanding of TNI/ TNA process and ability to make recommendations for process improvements
Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration
Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives
Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function
Maintain vertical hygiene by ensuring reports, data and documents are in place
Promote standardization by creating SOPs across CIS training – Standardization
Promote behavioral training programs and promote the programs in order to ensure maximum participation
Should have worked on various training methodologies and have knowledge on Instructional designing
Knowledge of various digital tools & Instructional designing mandatory
Qualifications
Graduate
Additional Information
Insurance Knowledge will be an added advantage
Night Shift hours based on US time zones
