Service Relationship Consultant Mobile Telecoms/ICT (ITIL) - 6...
Quest Staffing Solutions
Nơi làm việc
South Africa
Hình thức tuyển dụng
Toàn thời gian
Chi tiết công việc
Introduction
We're seeking a Service Relationship Consultant Mobile Telecoms/ICT (ITIL) - 6 Month Contract - Western Cape
MUST BE AVAILABLE IMMEDIATELY
MUST BE FROM THE Western Cape
Duties & Responsibilities
• Ensure escalation management processes and procedures in relation to the internal management structures
• Ensure accurate Incident closure (incident reporting and RCAs) within defined SLA requirements
• Problem management – identification and tracking to closure root causes for non- SLA compliant incidents
• Ensure communication to client on impacting incident progress.
• Complete root cause analysis assessments and ensure implementation of recommended corrective actions.
• Communication of Root Cause Analysis to clients.
• Coordination and management of Service Improvement Plans in line with corrective measures
• Escalation management for internal stakeholder in relation to service optimisation and improvement.
• Establishment and maintenance of Service Improvement plans for each customer and the execution of service improvement initiatives.
• Customer name/address changes (bill to, ship to, registered office)
• Contact management – Updating and maintenance of RICA/authorised signatories, technical contacts, single points of contact,
Desired Experience & Qualification
• Matric
• All experience must be in the mobile sector (voice and data)
• 2 – 3 years’ experience within a Service Management fulfilment and/or assurance role.
• 2 – 3 years’ experience in a client facing role
• Experience in client facing service, quality assessment and/or technical support
• ITIL foundation certification, advantageous
Package & Remuneration
• Salary: R176 per hour
• Contract: 6 Months
Interested?
• If interested, please apply directly through Linkedin or email us directly at jobs@quest.co.za
• NB.Remember, if emailing us directly, to insert "Service Relationship Consultant - Western Cape " in the email subject line, for consideration
