Guest Experience Agent
Propr
Nơi làm việc
Cape Town
Chi tiết công việc
Who we are:
Propr
We are a young, dynamic start-up operating out of Green Point in Cape Town with offices in Johannesburg and Dubai. We are obsessed with wowing our clients and guests on a daily basis.
Our Values:
Honest - We’re honest even when it hurts. With colleagues, clients and guests we believe in transparency and owning up to our mistakes.
Humble - We take what we do super seriously, but we don’t take ourselves very seriously. What you have in your email signature doesn’t determine the value of your ideas or potential. We want each member of the team thinking critically about our company and processes, helping to make us the best in the business.
Helpful - We look at everything in terms of “how can I help” not “what is the minimum I am required to do in order to satisfy the conditions of my employment”. We have 3 customers (in order); our teammates, our guests and our property owners. We want them all to feel that everyone in the team is there to help them.
Hungry - We celebrate our victories and acknowledge our successes while striving to be better every day. We always want to be better. Better as a company and better as humans.
Happy - We are strong believers in fit. If you are in the right place doing the right thing, you will love it, and the people around you will love you loving it, if you are in the wrong place doing the wrong thing, you will hate it and the people around you will likely hate you hating it. We work hard to make sure that everyone is in a role that they are great at and that has meaning to them.
We are looking for amazing people to join our Guest Experience team!
Guest Experience Agent
This is a guest-focused role which calls for proactivity and teamwork. Together with your fellow agents, you will deliver a high standard of guest experience to all guests who come into contact with Propr. You need to be calm under pressure and be able to convey genuine empathy. You need to be able to work in a team under high pressure, while also thriving when left on your own to make a plan in tough situations. You'll work closely with operations, property management and maintenance to make sure all guests are looked after.
Here's our description of the ideal person for this job:
- Empathetic with high emotional intelligence
- Experience in hospitality or customer service
- Able to work shifts (morning, day and evening)
- Problem solver (You love thinking on your feet!)
- Team player
- High attention to detail
- Uses high pressure situations to propel forward
- Tech savvy
- Communicates clearly, quickly and effectively both written and verbally
What you'll be doing:
- Keeping our guests happy!
- Representing Propr to clients and guests who contact the office
- Liaising between property managers, operations, concierges and guests
- Answering emails, messages and phone calls
- Creating bookings and taking payments
- Co-ordinating concierges and checkins
- Problem solving with your team on a daily basis
To apply, please complete the application below, all other application methods will be not be considered.
https://propr.typeform.com/to/XtPD9Sld
