Digital Service Desk Agent
Field Studies Council
Nơi làm việc
Shrewsbury
Chi tiết công việc
Digital Service Desk Agent
FSC Head Office, Shrewsbury, Shropshire (Hybrid working possible after training)
Salary up to £21,279 per annum plus benefits
37.5 hours per week
Field Studies Council
Leading Outdoor Learning
Inspiring everyone to be curious, knowledgeable, passionate, and caring about our environment.
The Role
Service Management is at the heart of the FSC Digital service delivery, and we focus on maximising the value of our multi supplier IT provision, ensuring the changing digital landscape seamlessly meets the needs of our end users, and continually delivers service excellence.
The Digital & Data Office Service Desk is the central point of contact for all digital and data related service matters and we are looking for someone with strong customer service, someone who can communicate effectively at all levels, someone with a passion for problem solving and an enthusiasm for technology.
You may already have a started your career in IT, or may be looking for a career change, either way if you have good team working skills, work well under pressure, want to deliver positive digital experiences with services that help people get things done, make people happy and contribute to the FSC mission, then we’d like to hear from you.
The Company
We want to create a world where everyone feels connected to the environment so they can enjoy the benefits it gives and make choices that help protect it. As a leading UK based charity Field Studies Council through its environmental learning centres offer opportunities for people to engage with the outdoors for their benefit.
As Sir David Attenborough said, “No one will protect what they don’t care about; and no one will care about what they have never experienced”. That’s where we come in, providing environmental outdoor learning experiences for primary and secondary aged school children and university students and adult learners alike.
Come and be part of the team! We look forward to your application.
Please refer to the job description for full details of the responsibilities of the role.
We ask that you have –
• A great work ethic where aptitude and attitude are key
• A natural pride in the work you produce
• A flexible and adaptive approach able to perform using your own initiative both independently and as a team player
• A professional manner in all that you do
• An empathy with the aims and objectives of Field Studies Council
• A committed and proactive approach to personal development; motivated to learn new skills and overcome new challenges
Benefits
• Holidays - 28 days excluding bank holidays (increases with length of service - up to 2 extra days)
• Pension
• Sick Pay
• 24hr Counselling Helpline Service
• Life Assurance
• Health Cash Plan
• Training & Development
• Happy to talk flexible working!
As an Investors in People charity, we realise that to achieve our vision we need diverse teams of staff who have a wide range of skills, a real passion for the work of the charity and a pride in their role within it. No matter what role you perform at the FSC, everyone can make a difference and every role is vital to delivering our mission and vision…if this inspires you, we would love to hear from you.
The closing date for receipt of your completed application is 21st March 2022.
Dependant on the number and quality of applications received we reserve the right to close the vacancy early.
Interviews will be held via Microsoft Teams w/c 28th March 2022.
Shortlisted applicants will be contacted by email
