Help Desk Analyst Full Time
Hughston Clinic Orthopaedics
工作地点
Souss-Massa
雇佣形态
全职工
招聘信息详细内容
About Us
• Hughston Clinic Orthopaedics has an exciting opportunity to join our family as a Help Desk Analyst/PC Technician for our Middle TN locations.
• At Hughston Clinic Orthopaedics, we put patients first. For over 70 years, Hughston has remained committed to providing high quality patient care. We have several locations in Nashville and the surrounding cities in Middle Tennessee.
• Our mission is to provide world-class service for all our patients. We strive to be the best provider in orthopedic care, and continue to support and encourage our patients to resume a more active lifestyle. We are looking for candidates who put the needs of patients above all else, are ethical and honest, treat everyone with dignity and courtesy, and do the right things in the right way.
• Hughston offers competitive pay plus comprehensive benefits, including Medical, Dental, Vision, Paid Time Off, Holiday Pay and more. Our 401(k) plan provides a company safe harbor contribution to help you getd in saving for your retirement.
Position Goal
• Position will assist end users in resolving technical issues in a timely and efficient manner.
Position Responsibilities
• Provide help desk support
• Create new employee credentials/email
• Terminate employee access/email/credentials as needed
• Interaction with hospital IT support staff.
• Perform PC technician duties
• Maintain Spiceworks Helpdesk ticketing software.
• Maintain Windows software updates.
• Provides basic PC support to Hughston employees/physicians via desk-side assistance, email or phone. Follows up as necessary to ensure issue(s) corrected.
• Responsible for using prior expertise to determine the root cause of incident(s) reported to the IT department.
• Install, configure, troubleshoot, diagnose and resolve issues with PC’s, laptops, network connectivity, printers and peripherals.
• Support the following platforms: Windows 10, Microsoft Office, Computers, Network Printers, and mobile devices.
• Assists as instructed with build out of computer systems for Clinic use.
• Escalates complex inquiries to appropriate IT personnel.
Experience
• One year of IT work experience or one year of experience in a related field required.
Education
• High School diploma or equivalent required. Advanced education in the IT field a plus. IT Certification(s) preferred.
Required Special Qualifications
• Must have prior experience with Software Installation with strong PC and Network troubleshooting skills.
• Must have knowledge of Active Directory, Network printer installation, Set up and Troubleshooting.
• Must have a valid driver’s license and a satisfactory Motor Vehicle Record (MVR).
• Travel is required.
• The Hughston Clinic, The Hughston Foundation, The Hughston Surgical Center, Hughston Clinic Orthopaedics, Hughston Medical and Jack Hughston Memorial Hospital participate in E-Verify
