Customer Service Representative - Network Development
Irving Oil
工作地点
Saint John, NB, Canada
雇佣形态
全职工
招聘信息详细内容
Job Title
Customer Service Representative - Network Development
Who are we?
Founded in 1924, Irving Oil is a family-owned international refining and marketing company with a history of long-term partnerships and relationships. With operations throughout Eastern Canada, New England and Ireland we focus on delivering quality products and exceptional service to our customers and our communities. Every day, we strive to put our good energy in action to bring families together, support the environment and local wildlife, and to create learning opportunities that empower the next generation.
Here's What You Can Expect From Us
When you're a part of our team, you'll see how we bring good energy to all that we do. At Irving Oil, we strive for a work environment where each of us feels we belong, can bring our whole selves to work, and where we treat our fellow employees with kindness and respect. Together, we will support our corporate strategy, high standards and the communities where we live and work. Our collaborative approach, safety-first culture and commitment to building resilient teams helps reinforce our internal brand position where People Matter. That's why we're dedicated to investing in our employees’ potential, so that they can reach their career goals.
Job Description
What you can expect in a typical day
We have an exciting opportunity to join our team as a 6 month fixed term Customer Service Representative. The Customer Service Representative will engage with our retail customers and provide an excellent consumer experience. The key priorities for this role will include answering incoming calls, emails and fax requests from external consumers regarding Irving Rewards and other Promotional offers. As part of the team, this reliable individual will proactively call and email consumers, log and communicate to appropriate stakeholders and escalate issues where appropriate. This individual will also work with other departments to assist in the resolution of issues or requests while taking ownership of the consumer experience.
Your Roles And Responsibilities
• Understand business priorities and advise management of trends identified through issue resolution and identify specific areas for improvement.
• Ensure accuracy when requests are logged, resolved and escalated where appropriate.
• Provide accurate and timely responses to general inquiries while answering calls within required service levels.
• Process all correspondence in relation to consumer requests, inquiries or issues within 24hrs and forward to appropriate contact for resolution.
• Work with other departments to assist in the resolution of issues/requests.
• Communicate issues and resolutions to appropriate stakeholders.
• Taking ownership for the consumer experience while maintaining professionalism at all times.
• Perform other duties as required to maintain and enhance consumer relations and departmental productivity.
• Perform root cause investigation to identify issues.
Professional Skills
• Bilingualism is required (English and French)
• Excellent customer service skills.
• Proven ability to multi-task.
• Ability to work well in a team environment and be a reliable team player.
• Able to make decisions and support team members.
• Must possess strong communication skills with ability to quickly build rapport and maintain relationships.
Travel
• Travel is not a requirement for this position.
Education And Experience
• High School with College preferred.
• 1-3 years Contact Center experience.
Irving Oil supports a diverse and inclusive work environment and welcomes applications from all qualified applicants.
Job Requirements - Work Experience
Customer Service
Job Requirements - Education
Diploma/High School Equivalent
Location
Saint John, NB
