Hotel Front Desk Agent - Part Time
Bolongo Bay Beach Resort
工作地点
St Thomas
雇佣形态
临时工
招聘信息详细内容
Hotel Front Desk Agent
Bolongo Bay Beach Resort is located on the serene island of St. Thomas in the United States Virgin Islands and is a family-owned and managed beach resort nestled in a beautiful sandy bay along the Caribbean Sea. Known for our famous all-inclusive package, friendly hospitality, exciting experiences and one-of-a-kind guest amenities. Our small, fun, lively and personable atmosphere allows us to offer a guest and employee experience that is unlike any other big all-inclusive resort and it’s what makes us so unique and popular to this day. We are currently the only all-inclusive resort in the U.S. Virgin Islands.
Bolongo Bay Beach Resort is seeking a part-time Hotel Front Desk Agent.
Department: Front Office
Reports to: Front Office Manager
Job Status: Part-time position
Job Summary: The Hotel Front Desk Agent is responsible for assisting guests efficiently, courteously, and professionally in all guest needs, and handles all front office related functions with aim to maintain a high standard of service and hospitality always.
Duties and Responsibilities
● Responsible for providing excellent customer service to guests during check-in/check-out process efficiently and in a friendly manner
● Stays informed by reading and keeping the Log Book up to date with anything important such as room changes, complaints, early check outs or anyone calling in sick
● Processes payments
● Responsible for room entry cards
● Maintains the front desk area and keep it neat and clean
● Answering multi line switchboard
● Informs guests and provide a short orientation to the plan they are on, what is included, also let them know about the restaurants, entertainment, and events
● Develops a thorough knowledge of room locations, types of rooms and room selling strategies
● Knows cash handling procedures
● Has working knowledge of reservations and procedures
● Contacts proper departments when a problem is reported
● Each associate is expected to carry out all reasonable requests by management which the associate can perform
Education and Experience
· High School or equivalent education required
· Minimum of 1 year of experience as a hotel front desk representative preferred
Skills and Abilities
● Reads and makes daily entries in the logbook to coordinate communication between shifts and management
● Familiar with the routes within St. Thomas
● Able to work shift and long hours
● Must be familiar with the layout of the hotel and memorize the preferred route for escorting guests
● Guest and quality oriented
● Always conduct business honestly and fairly
● Manages time and pays attention to detail
● Displays a positive attitude, even under pressure
● Exemplifies the culture of authentic hospitality
● Always be aware and attentive to guest needs
Qualifications and Requirements
● Availability to work nights, weekends, and holidays.
● Must have knowledge of things to do and places to see, i.e., knowledge of local trips, tours, activities, and restaurants.
● Must follow established hotel safety protocols and procedures at all times
● Prior experience in hospitality preferred
● Strong communication and people skills
● Customer service oriented
● Ability to develop and maintain positive working relationships
● Valid US State/Territory Issued Driver’s License
● Must be able to drive a golf cart
● Ability to stand, lift and walk for extended periods of time
● Must be able to lift 25lbs or more
● Must be able to be flexible with shifts
Compensation
$13.00 Hourly
To apply, submit your resume here on Indeed.
No phone calls or in-person visits please. EEO, m/f/d/v.
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Job Type: Part-time
Pay: From $13.00 per hour
Schedule:
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability
Education:
• High school or equivalent (Required)
Experience:
• Hotel experience: 1 year (Preferred)
Work Location: In person
