FRONT OFFICE AGENT - RECEPTIONIST - Franchise
DoubleTree by Hilton, Hilton Technologies
工作地点
Brescia, Province of Brescia
招聘信息详细内容
Job Requirements
DoubleTree by Hilton Brescia is currently seeking passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As Front Office Agent you will ensure consistently delivered exceptional customer service to Guests, therefore, you are asked to perform the following tasks to the highest standards:
• Supervise accurate and efficient Front Office operations including check in/out procedures
• Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments
• Ensure a consistent, high level of customer service
• Drive sales revenues and promote hotel services and facilities for up-selling opportunities
• Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Demonstrate positive characteristics to meet and exceed standards
• Act in accordance with the front of house equipment and the property management systems
• Conduct training programs on an ongoing basis
• Follow company brand standards
• Assist other departments, as necessary, and maintain good working relationships with hotel Team Members
• Perform daily administrative tasks such as financial reporting, daily financial closures (Night Audit and tasks associated with this).
• you could be asked to represent hotel management during night shifts
Work Experience
Previous experience in Front Office operations
• Good working knowledge of OnQ
• Strong interpersonal and problem solving abilities are essentials
• Committed to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own or as part of a team
• High level of responsibility, resilience and flexibility
• Competent level of IT proficiency
• Excellent written and spoken English communication skills are essential and knowledge in an additional language is preferred.
Benefits
to be agreed
Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee
