People Operations Leader - East Europe & RCIS
GE
工作地点
Budapest, Hungary
雇佣形态
全职工
招聘信息详细内容
Résumé de la description de poste
This role will be the strategic leader of the organization responsible for the delivery of HR/People Operations (HR Lifecyle, Pay and Benefits) across the East Europe & RCIS sub-region. This is an exciting opportunity to build, grow and optimize a new organization that meets the needs of a newly independent medical technology company. The sub-region Leader will have full accountabilities for all activities within the sub-region, working as a customer focused P&L to drive productivity, reduce cost as well offer an effective contemporary service for GE HealthCare employees.
Description de l'emploi
Essential Responsibilities
The essential responsibilities of the sub-region Leader within GE HealthCare, People Operations include:
• Establish and run operational delivery across a network of global and virtual locations - driving productivity, world class service, optimizing global scale and local reach.
• Develop strategy for an optimized ecosystem building service delivery model for quality, cost, and compliance.
• Provide leadership and development coaching for employees. Continuously raise the bar for our talent, ensure the team is developing and closing gaps towards becoming a world class product delivery/service team
• Inspire and guide a growing team; foster a culture of transparency, collaboration, innovation, six sigma, LEAN, hire and retain exceptional talent for a high performing workplace.
• Drive service for employee and people leaders by strategically optimizing service, language, local needs with global strategy and driving first-time resolution while educating employees and leaders to self-serve.
• Own and manage the full suite of operational performance metrics (qualitative/quantitative), collaborating to ensure they are constantly relevant against product specifications and service principles.
• Forecast demand changes and keep the People Operations organization proactive to drive continuous improvement.
• Deploy resources to serve as case managers to enhance the employee experience through significant life events.
• Drive continuous improvement across all elements of service delivery. Work with the Global Experience & Product Management Leader to drive activity to a self-service model. Leverage innovative technologies (e.g., RPA / AI) to drive productivity, support multi location model and allow human resources employees to focus on moments that matter.
• Apply lean management principles to enable execution, compliance and on-time delivery of products and services.
• Identify simplification opportunities for more work movement into self-service and to increase focus on Moments that Matter.
• In collaboration with peers, IT, and the business, define overall strategic priorities for the regional team, which will include aspects of policy & process changes, technology enhancements, new product development, simplification opportunities, regulatory and legal changes, and ensure optimal delivery model for the organization.
• Leverage deep knowledge of region, industry, customer, and GE HealthCare People Operations products to provide contemporary, compliant services.)
• Drive customer service excellence and continuous process improvement culture across the business; instill the culture at all levels globally
• Drive GE HealthCare’s high standards of ethics and compliance across the organization
• Maintain up-to-date contingency plans and business continuity plans as required
• Create an environment of continuous learning and support for employee and organizational growth
Qualifications/Requirements
• Country specific requirements
• (US) Bachelor’s degree from an accredited university or college in related area (or a high school graduate/GED or equivalent with at least 5 years of relevant work experience). All candidates must have a minimum of 4+ years of experience in HR Operations/Service Delivery experience in multi-national companies or large corporation roles.
• Minimum 4+ years’ experience in direct people leadership.
• Prior professional work experience with demonstrated achievement and leadership in regional HR, and/or Operations/Service-oriented environment.
• Lead proactive collaboration with industry experts and vendors as required to ensure aligned and strategic execution of vision.
• Lead, coach and develop the regional leader teams by modeling a culture of continuous improvement regarding HR operational customer focus and process delivery.
• Experience of team leadership and project management, strategic thinking, process capability and analytical skills, with the ability to deliver results by supporting activities from concept to implementation.
• Make independent decisions and manage competing priorities in a fast-paced, multi-task and highly matrixed environment, and connect effectively with business leaders.
• Strong technical capabilities including use of Excel and PowerPoint.
• Strong verbal and written communication skills both up and down the org, problem solving and executive presence.
• Work independently and lead a team, as well as playing a full role as a key leader within the wider HR Operations function globally.
• Strong analytical skills and attention to detail
• Travel will be required, as needed, to support the team and customers
Location: Preference to have the candidate located in one of the following Hungary, East Europe or Russia. This job may require occasional travel to other locations within the region.
Desired Characteristics
• Prior GE Experience
• HR Shared Service experience
• Ability to speak multiple languages.
• Proficiency in HR systems (ex. Workday) and technologies
• Comprehensive understanding of and ability to assimilate regulatory and compliance requirements into an ongoing product and operational framework.
• Strategic and courageous thinking with an ability to develop and drive strategy
• Proven ability to solve complex, organizational wide issues and manage them to complete resolution
• Demonstrated experience of leading large multinational teams through significant transformative change.
• Strategic thinker; proven ability to solve complex, organizational wide issues and manage them to complete resolution
• Proven experience in the effective leadership, project management architecture and implementation of business change initiatives with a global or multi-country footprint
• Significant leadership and management experience in a complex customer service oriented operational environment
• Demonstrated experience in developing and coaching leadership talent and promoting an inclusive/diverse workforce and strong succession planning
• Financial acumen – managing P&L operating plan
• Growth and risk-taking mindset - Demonstrated history balancing growth with risk mitigation actions
• Cultural awareness and sensitivity: ability to flex style to suit differing cultural norms and experience of leading a culturally diverse team
• Proven outstanding interpersonal skills – able to interact and influence effectively at all levels in a multi-cultural global organization.
• Impact, with proven ability to develop strategy and drive change in an effective and participative manner.
Information additionnelle
Aide à la relocalisation fournie : Non
