ASSISTANT RESERVATION MANAGER - Hiring Now
Alila Jabal Akhdar
工作地点
Muscat
招聘信息详细内容
We are searching for an ambitious ASSISTANT RESERVATION MANAGER to join our high calibre team at Alila Jabal Akhdar in Ad-Dākhilīyah.
Growing your career as a Full Time ASSISTANT RESERVATION MANAGER is a great opportunity to develop exceptional skills.
If you are strong in leadership, persuasion and have the right drive for the job, then apply for the position of ASSISTANT RESERVATION MANAGER at Alila Jabal Akhdar today!
Summary
Job Summary
- To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets
- To supervise, train & implement all safety policy & procedure as per laid down in the company emergency & continuity business plan
- Promote the desired work culture around the core value of Alila Villas Ubud and the brand ethos
- To sell and cross sell all resort facilities and service, such as participating actively in FIT marketing
- To maintain good relations with local travel agents and other outside contacts
- To have complete understanding of pricing strategy and sell accordingly
- Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned.
- Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community
- To wear the correct uniform, name badges at all the times
- To be apart in the building of an efficient team of employee by taking and active interest in their welfare, safety and development
- To provide a courteous and professional service at all times
- To provide the necessary skills to perform their duties with the maximum efficiency
- To provide the correct standards and method of service are maintained as stated in the department’s operation manual
- To provide a complete understanding of and adhere to the hotel’s employee rules and regulations
- To provide a complete understanding of and adhere to the hotel’s policy relating to fire, hygiene, health and safety
Technical Expertise
- Sell Alila Villas Ubud products and services using up-selling and suggestive selling techniques
- Promote the Hotel’s (and Alila Hotels generally) products and services
- Maintain a high level of product and service knowledge about all Alila Hotels in your region
- Develop and maintain a regular pattern of sales calls
- Receive process and confirmed room reservation made by/for client over the phone, personally, letter, fax, email, SynXis and internet.
- Process amendment to reservation such as extensions, early arrival & departure and etc
- Accept wait list reservations
- Manage “no show” reservations by investigation and follow up by same day
- Record special billing arrangements for groups and conventions
- Monitor reservation levels and inform Managers of current and future occupancy rates
- Maintain knowledge of special rates/ offers/ promotions
- Prepare reports as requested (pick up report, etc)
- Attends to inquires, complaints and request regarding reservation
- Ensure all reservation papers have been properly filed according to the established procedures
- Familiar with job description, policies and procedures and able to perform the duty whenever needed.
Company Benefits:
● Learning opportunities
● Company offers career progression opportunities
● Advantageous package
