Manager, Workforce Management
BCD Travel
工作地點
Se
招聘資訊詳細
Do you want to utilize your planning and management skills at one of the most exciting and innovative travel companies across the globe? Apply today to be our next Workforce Manager and come fly with us to success.
Manager, Workforce Management
Full-time, (home)based in Sweden
We’re BCD Travel, one of the world’s leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don’t just take our word for it: we've been voted top place to work and recognized by Investors in People, Flexjobs, and Forbes.
In this role, you will be key responsible for management support, supervision, and coaching of the Workforce Management Team to help maximize resource utilization and ensure effective and efficient service delivery.
A snapshot of this opportunity
• Conduct forecasting, predictions and scenarios for the incoming business demand in cooperation with commercial departments and business controlling to management
• Prepare proposals, presentations, and cost benefit analyses for recommendations of personnel staffing needs to management
• Discover opportunities to provide value through consultation
• Partner globally to share subject matter expertise, lessons learned, and work to drive global consistency in how BCD manages and utilizes contact center technology
• Oversee analysis to validate the effectiveness and efficiency of plans, strategies, and decision
• Maintain time tracking and other administrative requirements when necessary
How you can set yourself apart
• Business controller experience
• Relevant experience in Workforce Management and Contact Center
• Ability build and maintain strong strategic relationships with key leaders
• Proficiency in Excel, databases, Microsoft Office applications, and Power BI
• Advanced knowledge of Contact Center Technologies (WFM, QI, ACD)
• Excellent verbal and written communication skills, also in English
• Ability to manage and coordinate multiple initiatives and tasks simultaneously
What we offer you
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
About us
BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road. We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals. In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with a global client retention rate of 98%, the highest in the industry. For more information, visit www.bcdtravel.com.
Interested?
Create your profile and upload your resume/cover letter via our website. Feel free to reach out to us with any questions via careers@bcdtravel.com. Note: send your application via the website only.
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• Note: We’ll give preference to internal and/or furloughed employees
